Supervisor, Facility/Events

Jobtailor; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking an Athletic Facility Supervisor in New York, NY to oversee daily facility operations and staff during open hours. You will ensure high standards of customer service, health, safety, and housekeeping while guiding student employees and enforcing policies.

The role requires a Bachelor's degree with 2+ years of related experience and a proven track record in athletic facility operations and supervision.

Qualifications

• Bachelor's degree required.
• 2+ years of related experience or equivalent combination.
• Experience providing high levels of customer service.
• Experience supervising employees.
• Working knowledge of athletic facility operations.
• Ability to meet strict deadlines.
• Attention to detail and accuracy.
• Preferred: Master's Degree.
• Preferred: 3+ years supervisory experience in athletic facilities and experience in facility operations.
• Preferred: Ability to inspect event facilities to ensure conformity with customer requirements.
• Preferred: Ability to monitor event activities for regulatory compliance, participant satisfaction, and problem resolution.
• Preferred: Ability to evaluate and select service providers according to customer requirements.

Responsibilities

• Supervise Athletic Facility operations and staff during operating hours.
• Ensure departmental standards for customer service, health, safety, and housekeeping are met.
• Supervise student employees.
• Instruct patrons on and perform routine maintenance of strength and aerobic equipment.
• Maintain signage and displays.
• Interpret and implement policies and procedures regarding facility access and use by patrons and guests.
• Recommend and implement changes to department protocols, including scheduling and operating policies.
• Ensure patron adherence to health, safety, and orderly-conduct rules.

Skills

Athletic Facility Operations

Supervisory Experience

Customer Service Excellence

Policy Implementation

Attention to Detail

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

• Supervise Athletic Facility operations and staff during operating hours
• Ensure departmental standards for customer service, health, safety, and housekeeping are met
• Supervise student employees
• Instruct patrons on and perform routine maintenance of strength and aerobic equipment
• Maintain signage and displays
• Interpret and implement policies and procedures regarding facility access and use by patrons and guests
• Recommend and implement changes to department protocols, including scheduling and operating policies
• Ensure patron adherence to health, safety, and orderly-conduct rules

Requirements

• Bachelor's Degree
• 2+ years of related experience or equivalent combination
• Experience providing high levels of customer service
• Experience supervising employees
• Working knowledge of athletic facility operations
• Ability to meet strict deadlines
• Attention to detail and accuracy
• Ability to provide excellent customer service
• Preferred: Master's Degree
• Preferred: 3+ years supervisory experience in athletic facilities and experience in facility operations
• Preferred: Ability to inspect event facilities to ensure conformity with customer requirements
• Preferred: Ability to monitor event activities for regulatory compliance, participant satisfaction, and problem resolution
• Preferred: Ability to evaluate and select service providers according to customer requirements

Core Competencies

Demonstrates expertise in athletic facility operations, including supervision of staff and adherence to health and safety standards. Proven ability to provide exceptional customer service and implement effective operational protocols.

Highest-signal resume keywords

• Athletic Facility Operations
• Supervisory Experience
• Customer Service Excellence
• Policy Implementation
• Attention to Detail

Hard Skills

• Routine Maintenance of Equipment
• Event Facility Inspection
• Regulatory Compliance Monitoring
• Scheduling and Operating Policies
• Health and Safety Standards

Soft Skills

• Leadership
• Problem Resolution
• Communication

Industry Keywords

• Customer Requirements
• Housekeeping Standards
• Patron Adherence
• Student Employee Supervision