Supervisor, Facilities Managment

SafeRide Inc; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking a Supervisor, Facilities Management in San Antonio, Texas. The role involves overseeing team operations, enhancing provider relations, and utilizing data analytics to improve processes. Candidates should have strong communication skills and experience in a healthcare setting. The company offers competitive compensation and a remote-first work environment.

Benefits

Competitive salary

Annual bonus opportunities

Comprehensive medical, dental, and vision insurance

401(k) with company match

Generous PTO and paid parental leave

Qualifications

• 3+ years of experience making outbound calls and managing relationships.
• Experience in a medical provider's office or understanding of how their organizations operate.
• Comfortable handling conflict and conducting direct conversations.

Responsibilities

• Make outbound calls to medical provider offices to strengthen relationships.
• Lead, coach, and manage a team to achieve departmental goals.
• Analyze data to identify trends and improve processes.

Skills

Communication skills

Relationship-building

Data analysis

Conflict resolution

Education

Bachelor’s degree in Communications, Health, Business, or related field

Tools

Microsoft Excel

Quicksight

Job description

Job Summary

We’re excited to share this opportunity with our internal team. This role is open to current SafeRide Health employees only.

We are seeking a Supervisor, Facilities Management to join our team and oversee key provider relations and operational support functions. This role will make a meaningful impact by establishing strong relationships with medical provider offices and working with facilities to ensure members and patients have seamless access to care. The individual will be responsible for making outbound calls to provider offices, managing and coaching a team, and supporting the adoption of the technology platform. The ideal candidate is detail-oriented, comfortable working with data, confident in leading others, and skilled at building strong professional relationships while addressing challenging situations directly.

Key Responsibilities

• Provider Outreach & Engagement
• Make outbound calls to medical provider offices to provide updates, resolve issues, and strengthen relationships.
• Serve as a point of contact to explain Facilities portal technology, answer provider questions, and encourage adoption of tools.
• Troubleshoot provider challenges with professionalism and accuracy.

• Team Supervision & Leadership
• Lead, coach, and manage a team to achieve departmental goals and performance metrics.
• Provide clear direction, regular feedback, and accountability to ensure high-quality work.
• Candidate should have comfort with managing performance and having tough conversations when required.

• Operational & Data Support
• Utilize Quicksight and other tools to track performance metrics, monitor outreach efforts, and simple reports.
• Analyze data to identify trends, support decision-making, and improve processes.
• Collaborate with cross-functional departments to support provider relations, facilities operations, and organizational objectives.
• Identify opportunities to streamline workflows and enhance communication processes.

Required Qualifications

• Strong communication and relationship-building skills, with the ability to explain technical concepts to non-technical users.
• 3 years+ of experience making outbound calls and managing relationships, with supervisory or team lead responsibilities strongly preferred.
• Experience working in a medical provider’s office or a basic understanding of medical providers and how their organizations operate.
• Basic proficiency in Microsoft Excel (data tracking) or willingness to quickly learn and develop skills.
• Comfortable handling conflict and conducting direct conversations in a professional, respectful manner.

Preferred Qualifications

• Bachelor’s degree in Communications, Health, Business, or related field; equivalent experience considered.

Benefits

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:

• Competitive salary, annual bonus opportunities, and equity options
• Remote with flexible hours
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO, paid company holidays, and paid parental leave
• Career growth and development opportunities in a mission-driven organization

SafeRide Summary

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

If you're ready to be an integral part of a team making a difference, SafeRide Health await