Supervisor, F&B-NonEx

Churchill Downs Incorporated; Vicksburg (MS); On-site; USD 38,000 - 58,000; Full time

Job summary

Churchill Downs Incorporated operates Riverwalk Casino in Vicksburg, MS, delivering hospitality and entertainment since 2008. The role focuses on guest service, food quality, and team leadership within a vibrant casino environment.

The job requires a strong culinary background, ability to obtain the ABC permit, and a commitment to safety and customer satisfaction. High school diploma and experience are preferred for candidates seeking growth in this busy setting.

Qualifications

• Must have strong culinary background in fine dining food management.
• Ability to obtain an ABC permit issued by the Mississippi Alcohol Beverage Commission.
• Knowledge of principles for providing customer service.

Responsibilities

• Assist in ensuring maximum guest service and satisfaction.
• Ensure food quality and standards of service.
• Schedule, evaluate and train team members on shift.
• Coordinate with Food and Beverage Manager on operations.

Skills

Culinary management

Customer service

Regulatory compliance

Education

High school diploma

Job description

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Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You’ll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team’s success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!

JOB SUMMARY

Responsible for assisting in ensuring maximum guest service and satisfaction, food quality and standards of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in complying with all food, health and safety regulations.
• Schedules, evaluates and trains team members on assigned shift.
• Reviews and make suggestions to hire, transfer, evaluate, assign and discipline all team members on assigned shift.
• Confers with Food and Beverage Manager concerning operations deficiencies and areas in need of attention.
• Sets priorities for all team members on shift and provides assistance as needed.
• Evaluates and resolves guests’ issues in prompt and professional manner.
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Education / Training / Experience

• Must have strong culinary background in fine dining food management with solid work history.
• Must have the ability to obtain an ABC permit issued by the Alcohol Beverage Commission of Mississippi.
• Knowledge of principles and processes for providing customer service.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of staff.
• Ability to write and present information to management in a reasonable manner.
• Ability to interpret an extensive variety of instructions and deal with several variables.
• Ability to perform normal mathematical computations in regard to the implementation of current duties.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent. Prior experience necessary.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, bend, and reach with arms and hands. Must have the ability to lift at least 25 pounds

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Jackson Mississippi