Supervisor, Casino Services

Riverwalk Casino Hotel; Vicksburg (MS); On-site; USD 42,000 - 66,000; Full time

Job summary

Riverwalk Casino in Vicksburg, Mississippi is seeking a Supervisor for Casino Services to oversee day‑to‑day operations, including cash, chip, and check cashing processes, payroll, scheduling, and internal controls. The role focuses on accurate accounting, safekeeping of funds, and delivering high levels of guest service.

You will enforce compliance with state and federal regulations, train staff, monitor credit approvals, and ensure timely reporting while maintaining excellent guest relations

Qualifications

• High school diploma or GED required; experience handling large sums of money preferred.
• Proficiency with computers and ten-key adding machines; data entry and reading outputs required.
• Strong guest relations and ability to manage sensitive financial data.
• Knowledge of internal controls and Title 31 compliance.

Responsibilities

• Supervise staff on shift; manage scheduling and performance.
• Approve guest credit within authority and handle credit information discreetly.
• Assist the Casino Services Manager with policies and procedures.
• Ensure integrity of financial data and accuracy of records.
• Maintain high levels of guest service and staff courtesy.
• Ensure compliance with Mississippi Gaming Commission and other regs.

Skills

Work Permit (Mississippi Gaming Comm.)

Internal controls

Customer service principles

Documentation interpretation

Problem analysis

Time management under pressure

Communication skills

Education

High school diploma or GED

Tools

Computers

Ten-key adding machines

Keyboard input

Job description

Company Overview

Riverwalk Casino, located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 slot games, classic reels, cutting‑edge video slots, and popular video poker, we also offer a wide range of action‑packed table games. Honored as a Best Place to Work by the Mississippi Business Journal, we pride ourselves on a friendly and welcoming team that provides growth and development opportunities.

Title

Supervisor, Casino Services

Requisition ID

4104

Location

Vicksburg, MS, 39180

Property

Riverwalk Casino

Job Summary

Employee will supervise the day‑to‑day Casino Services operations to ensure that cash, chip, and check cashing transactions and procedures are properly enforced. The employee ensures the timely collection, accounting, recording, and safekeeping of funds. Supervise day‑to‑day operations of the Casino Services department including payroll, scheduling of supervisory staff, compliance of internal controls, and state and federal regulations. Maintain a high level of guest service in all duties performed.

Essential Duties and Responsibilities

• Supervises all staff on the prospective shift; carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include hiring, training, planning, assigning, and directing work; appraising performance; disciplining; addressing complaints; and solving problems.
• Approves credit for guests within the limit of authority and ensures accurate, efficient, and discreet handling of credit information.
• Assists the Casino Services Manager with the development and implementation of departmental policies and procedures.
• Ensures the integrity of all financial data produced by employees under the supervisor’s span of control.
• Held accountable for the accuracy, confidentiality, and thoroughness of departmental records and reports.
• Ensures employees adhere to the customer service guidelines as outlined in policies and procedures.
• Provides prompt and courteous service with a smile.
• Communicates all information regarding upcoming promotions prior to effective dates to ensure staff knowledge.
• Evaluates guests’ play and issues complimentary items based on established guidelines.
• Advises staff on handling guest complaints and ensuring guest satisfaction.
• Ensures compliance with all regulatory controls, both internal and external, including those of the Mississippi Gaming Commission.
• Assists guests with requests in a professional and timely manner.
• All other duties as assigned.

Required Skills and Abilities

• Must be able to obtain a Work Permit issued by the Mississippi Gaming Commission.
• Knowledge of internal controls for Title 31.
• Knowledge of principles and processes for providing customer service.
• Ability to read, accurately analyze, and interpret common documentation.
• Ability to accurately analyze and interpret departmental needs and results; solve complex problems.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Ability to respond to common inquiries.
• Ability to write and present information to management in a reasonable manner.
• Good communication and listening skills.
• Employee must work the schedule assigned for business purposes.

Education and Experience

High school diploma or general education degree (GED) required. Prior experience in handling large sums of money preferred. Proven proficiency with computers and ten (10) key adding machines; some knowledge of computer keyboard is preferred. Must be able to enter data and read and interpret output from a computer. Employee must have excellent guest and human relations skills.

Physical Requirements & Working Conditions

While performing the duties of this job, the employee is regularly required to stand and walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, climb or balance, sit, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.