Supervisor, F&B-Ex

Terre Haute Casino Resort; Terre Haute (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k Plan with company match

Health, Dental, & Vision Insurance

Tuition Reimbursement

Job summary

Terre Haute Casino Resort is seeking a Food and Beverage Supervisor responsible for the oversight and direction of restaurant venues and casino beverage operations. The ideal candidate will have strong communication and leadership skills, and will ensure a positive service culture.

This position includes managing all food and beverage services, ensuring guest satisfaction, and maintaining the highest service standards.

With opportunities for professional development and benefits like health insurance and a 401k plan, this is a great place to further your career in hospitality.

Qualifications

• At least two years’ experience in high-volume food and beverage operations.
• Wine and liquor knowledge required.
• Ability to read and interpret safety and operating instructions.

Responsibilities

• Oversee front of house operations of beverage operations or food outlets.
• Ensure established recipes are adhered to in collaboration with the culinary team.
• Train and supervise all team members to ensure consistency of service.

Skills

Guest service

Communication skills

Leadership

Detail oriented

Education

Four-year degree or related field experience

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Title: Supervisor, F&B-Ex

Location: Terre Haute, IN, US 47803 | Property: Terre Haute Casino Resort

Requisition ID#: 4437

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.

Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track. We offer comprehensive benefits to complement your dedication to help make Terre Haute a great place to work and play.

Benefits

• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergraduate and graduate coursework)
• Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and professional development

Job Summary

The Food and Beverage Supervisor is responsible for oversight and direction of restaurant venues and casino beverage as assigned to include all food venues, event center and non-gaming food and beverage service areas as well as Casino Floor Food and Beverage service and operations.

Essential Duties and Responsibilities

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list is not intended to be all-inclusive.

• Responsible for assisting in the front of house operations of beverage operations or food outlets as assigned.
• Collaborate with the culinary team to ensure established recipes are adhered to.
• Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
• Assist F&B leadership in ensuring accuracy of all menus (food and drink) and update POS as required.
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
• Institute a culture of positivity while demonstrating an upbeat and positive attitude with all team members and guest interactions.
• Assist the F&B Manager in all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.).
• Oversee guest satisfaction through constant table visits and staff engagement throughout the dining room.
• Responsible for the training of all team members and ensuring consistency of service at the highest level at all times.
• Assist the F&B Manager in overseeing ordering and inventory levels.
• Address any food/beverage or service related guest issues and use available resources to maintain optimum satisfaction.
• Must be knowledgeable of all health department standards.
• Other duties as assigned.

Required Skills and Abilities

Standards of Performance and Core Competencies:

• Works in the venues and on the floor 90% of the time with a hands-on approach to guest service.
• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all team members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Detail oriented, professional attitude, strong organizational and time management skills, and customer-focused.
• Strong leadership and communication skills; self-motivated with attention to detail.
• Strong analytical skills; knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred.
• Available to work when needed, including weekends, holidays, and nights.

Education, Training, and Experience

• At least two years’ experience in high-volume food and beverage operations preferred.
• Two years’ experience managing team members preferred.
• Wine and liquor knowledge required.
• Four-year degree or related field experience preferred.
• Valid health certifications; if required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply, and divide in all units of measure; ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
• Candidate must obtain appropriate applicable licensing.

Supervisory Responsibilities

Candidate will hire and discipline staff as designated. Candidate will train, supervise, and work with kitchen staff.

Physical Requirements & Working Conditions

Work environment is loud; there is smoking in portions of the casino which may expose the candidate to smoke. The role requires the ability to bend, stoop, climb, walk and stand for extended periods, and the ability to lift up to 50 lbs independently and more with assistance. Specific vision abilities required include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.