Supervisor, F&B Beverage-NonEx

Hard Rock Hotel & Casino; Sioux City (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hard Rock Sioux City is seeking a Beverage Supervisor to oversee daily supervision and operational effectiveness of bars and related beverage outlets across the property.

You will hire, train, schedule, and evaluate staff; update beverage menus; help manage liquor sales against budget; ensure compliance with safety and service standards; and support guests with outstanding service.

Qualifications

• High school diploma or equivalent preferred.
• Degree in relevant field preferred.
• Two years of progressive experience in high-volume food and beverage operations preferred.

Responsibilities

• Oversee daily supervision and operational effectiveness of bars and related beverage outlets.
• Assist with hiring, training, development, and supervision of beverage staff.
• Assist with planning workloads and staff assignments; train, motivate and evaluate beverage staff.
• Assist with updates for beverage menus and training on recipes.
• Assist with developing financial objectives to liquor sales while maintaining budgeted labor.
• Manage department’s financial data and cost controls.
• Collaborate with management on sales promotions and beverage activities.
• Assist bartenders and beverage servers in duties as needed.
• Ensure guest satisfaction through interactions with guests and staff.
• Communicate guest compliments or complaints to management promptly.
• Maintain compliance with health, safety, and hygiene codes.

Skills

Leadership

Communication

Customer service

Organizational skills

Money handling

Stress management

POS systems

Wine knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

POS systems

Job description

Requisition ID4984-Posted -SCE Partners LLC-Bar-Hard Rock Sioux City-IA Hard Rock Hotel & Casino

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Beverage Supervisor is responsible for overseeing the daily supervision and operational effectiveness of bars and other related beverage outlets within the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the hiring, training, development, and supervision of beverage staff
• Assists with the planning, workloads and staff assignments as well as trains, motivates and evaluates beverage staff
• Assists with updates for beverage menus and ensures all team members are properly trained on recipes
• Assists with developing long- and short-range financial objectives to liquor sales while maintaining budgeted labor and staffing levels
• Manages department’s financial data and related documents to maintain effective cost and portion controls in the department
• Works alongside department management to review beverage activities and implement companywide and local sales promotions
• Assists bartenders and beverage servers in general duties as needed (i.e., drink preparation)
• Ensures guest satisfaction through constant interactions with guests and team members throughout the facility
• Communicates to management in a timely fashion of any guest compliments or complaints
• Maintains and enforces compliance with applicable health, safety, food handling, and hygiene codes and standards
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Demonstrated leadership and management skills
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• Degree in relevant field preferred
• Two years of progressive experience in high-volume food and beverage operations preferred

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.