Supervisor, F&B Beverage-Ex

Churchill Downs; Sioux City (IA); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Hard Rock Hotel & Casino Sioux City is seeking a Beverage Supervisor to oversee daily beverage operations across bars and outlets. The role focuses on staff training, scheduling, and ensuring guest satisfaction with high-quality service.

You will assist with menu updates, training on recipes, and maintaining budgeted labor and cost controls while delivering memorable guest experiences at a premier gaming destination.

Formación

• Minimum high school diploma or equivalent; beverage ops experience preferred.
• Strong leadership, communication, and customer service skills required.
• Able to manage high-volume beverage operations with accuracy.

Responsabilidades

• Oversee daily supervision and operations of bars and beverage outlets.
• Assist with hiring, training, and development of beverage staff.
• plan workloads, assign staff, and evaluate performance.
• Update beverage menus and train staff on recipes.
• Support cost controls, labor, and liquor sales objectives.
• Monitor financial data and ensure accurate cash handling.

Conocimientos

Leadership

Verbal & written communication

Customer service

Detail-oriented

Money handling

Stress management

POS systems

Wine & alcohol knowledge

Educación

High school diploma or equivalent

Degree in relevant field preferred

Two years of beverage ops experience preferred

Herramientas

Point-of-sale (POS) systems

Descripción del empleo

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Beverage Supervisor is responsible for overseeing the daily supervision and operational effectiveness of bars and other related beverage outlets within the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the hiring, training, development, and supervision of beverage staff
• Assists with the planning, workloads and staff assignments as well as trains, motivates and evaluates beverage staff
• Assists with updates for beverage menus and ensures all team members are properly trained on recipes
• Assists with developing long- and short-range financial objectives to liquor sales while maintaining budgeted labor and staffing levels
• Manages department’s financial data and related documents to maintain effective cost and portion controls in the department
• Works alongside department management to review beverage activities and implement companywide and local sales promotions
• Assists bartenders and beverage servers in general duties as needed (i.e., drink preparation)
• Ensures guest satisfaction through constant interactions with guests and team members throughout the facility
• Communicates to management in a timely fashion of any guest compliments or complaints
• Maintains and enforces compliance with applicable health, safety, food handling, and hygiene codes and standards
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Demonstrated leadership and management skills
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• Degree in relevant field preferred
• Two years of progressive experience in high-volume food and beverage operations preferred

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.