Supervisor - Environmental Services

Thecentermemphis; Memphis, Northern (TN, KY); Hybrid; USD 30,000 - 52,000; Full time

Job summary

St. Jude Children's Research Hospital in Memphis, TN seeks a Supervisor - Environmental Services to oversee Environmental Services Specialists, maintain schedules, and ensure a clean, safe, and aesthetically pleasing environment for patients and staff.

You will lead teams, implement standards and procedures, coach staff, and monitor compliance with regulations. The role requires 3+ years of experience, a high school diploma, and strong leadership and communication skills; weekend rotation may

Qualifications

• 3+ years of experience in environmental services.
• Experience implementing and monitoring cleaning policies, procedures, and programs.
• Experience leading teams and managing timelines and resources.
• Strong understanding of environmental regulations, laws and standards.
• Proven performance in an earlier role.

Responsibilities

• Supervise Environmental Services Specialists and maintain established work schedules to provide a clean, safe, and aesthetically pleasing environment.
• Contribute to the execution of environmental services projects and operational implementation of programs.
• Manage space changes across campus to ensure cleaning standards are met for staff/office moves.
• Support development and implementation of standards, policies, and procedures for Environmental Services.
• Research new techniques and stay updated with trends in the environmental services industry.
• Lead and supervise teams; train, mentor, and guide team members and ensure resources are available.
• Perform other duties as assigned to meet department and institutional goals.
• Maintain regular and predictable attendance.

Skills

Workload planning

Team leadership

Coaching

Data analysis

Communication

Problem solving

Adaptability

Customer service

Education

High School Diploma/GED

Management/leadership training

Tools

None

Job description

This position is responsible for supervising environmental services staff. Maintain established work schedules to provide a clean, safe, and aesthetically pleasing environment. Ensure sound Infection Control Practices for internal moves and driving special room-requested cleanings during the assigned shift by applying sound management and human relations practices. Schedule: Monday - Friday 5 pm - 1:30 am with rotating weekends

Job Responsibilities

• Responsible for supervising Environmental Services Specialists in maintaining established work schedules to provide a clean, safe, and aesthetically pleasing environment.
• Contribute to the execution of environmental services projects and operational implementation of programs.
• Manage space changes across campus to ensure cleaning standards are met for staff/office moves.
• Support development and implementation of standards, policies, and procedures for Environmental Services.
• Research new techniques to be used in own area; Stay updated with the latest trends in the environmental services industry.
• Lead and supervise teams; Train, mentor, and guide team members and ensure they have all the resources required to complete their assigned tasks.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training

• High School Diploma/ GED required.
• Preferably one year of post-high school education (Management, Business Administration, or related field) and/ or exposure to leadership training and responsibilities.

Minimum Experience

• 3+ years of experience in environmental services or relevant area.
• Some experience implementing and monitoring environmental services cleaning policies, procedures, and programs
• Experience leading/monitoring teams/ resources/ timelines within area.
• Strong understanding of environmental regulations, laws and standards.
• Proven performance in earlier role.

Special Skills, Knowledge and Abilities

• Plans workload for team and gives clear instructions and expectations on delivery.
• Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
• Coaches and supports the development efforts of each team member.
• Leads team meetings on an as-needed basis and effectively communicates with cross-functional teams for results.
• Understands and uses digital tools of communication as needed.
• Speaks up in meetings, raises concerns, and shares information with the team.
• Able to draw insights from different sets of data and quickly understand why issues are happening.
• Solves problems quickly by identifying the root causes.
• Encourages others to see the opportunities ahead amidst changing circumstances even when the details have not been finalized.
• Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
• Defuses any unforeseen developments and problems by leveraging data analysis and insights. Maintains focus on goals.
• Drives engagement and ownership for the group to deliver ambitious results and solutions.
• Demonstrates strong knowledge of standards, guidelines, and regulations to implement environment safety programs and processes.
• Monitors and maintains the highest possible sanitary standards through a clean, attractive and safe environment.
• Independently triages and handles technical issues, escalates as needed.
• Demonstrates physical fitness and can work in a stressful environment.
• Proactively engages with customers to seek feedback and suggestions to deliver high-quality service within own area.
• Maintains exemplary service to support guests, always demonstrating calm under pressure and exhibits a pleasing demeanor.
• Independently addresses complex customer needs and issues, escalates as needed.

Physical Demands and Working Conditions

• The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk or hear; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee frequently is required to talk or hear and/or smell.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is frequently exposed to dust particles, cleaning chemicals, and organisms that cause diseases.
• The employee may be required to wear personal protective equipment.
• Exposure to blood and other bodily fluids.
• Employee may be exposed to vibrations, including shaking objects or surfaces, which may cause strain on the body or extremities.
• The noise level in the work environment is usually loud.
• An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surfaces and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $22.00 - $38.50 per hour for the role of Supervisor - Environmental Services.

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.