Supervisor Engineering (Reliability) - OH

FirstEnergy; Akron (OH); On-site; USD 116,000 - 136,000; Full time

Job summary

FirstEnergy in Akron, Ohio, is seeking a Supervisor, Engineering Services (Reliability) to lead a team of Distribution Engineers, safeguard safety, improve reliability, and ensure regulatory compliance. The role offers reporting to the Manager, Engineering Services with potential locations at the Fairlawn Office in Akron or Youngstown service building.

You will drive reliability programs, coordinate with regulatory bodies, manage budgets, mentor staff, and push data quality and process

Qualifications

• ABET-accredited BS in Engineering/Engineering Technology required or PE license as alternative.
• Non-ABET degree with advanced engineering degree acceptable.
• Minimum 5 years engineering experience; supervisory experience preferred.
• Strong communication and leadership to manage multiple priorities.

Responsibilities

• Lead daily activities of an Engineering team including Distribution Engineers.
• Perform reliability studies and prepare internal/external reports for management and PUCO.
• Collaborate with Regulatory Reporting and Compliance to respond to PUCO.
• Review customer complaints submitted to PUCO and coordinate responses.
• Assist in budget estimates, schedules, and capital reliability programs.
• Identify and implement improvements to data quality and reliability.

Skills

Leadership

Project management

Communication skills

Safety awareness

Problem solving

Team coordination

Education

Bachelor of Science in Engineering / Engineering Technology (ABET accredited)

PE License

Non-ABET bachelor + advanced engineering degree

Tools

GIS

Construction Standards

PUCO reporting systems

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

About the Opportunity

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor‑owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid‑Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

Position

The Supervisor, Engineering Services (Reliability), coordinates and supervises the daily activities of an Engineering team, including Distribution Engineers. The role makes decisions guided by policies, procedures, and the company’s business plan. Reporting locations include the Fairlawn Office in Akron, Ohio, or the Youngstown Service Building in Youngstown, Ohio.

Responsibilities

• Demonstrating a high level of safety commitment throughout day‑to‑day functions and strengthening the Engineering Services team’s commitment to safety.
• Performing reliability studies, assisting in the querying of reliability data, and preparing detailed internal/external reports for management and the Public Utility Commission of Ohio (PUCO).
• Working collaboratively with Regulatory Reporting and Compliance organizations to prepare reports and responses to the PUCO.
• Reviewing and responding to customer complaints submitted to the PUCO.
• Assisting and supervising the preparation of budget estimates and schedules for reliability improvement projects.
• Assisting in the development and presentation of the capital budget, managing and supporting reliability programs.
• Identifying and implementing effective programs, processes, and procedures to improve data quality and reliability.
• Investigating power quality issues.
• Reporting to the Manager, Engineering Services, on the progress of reliability projects, and advising on issues that could impair the successful completion of projects.
• Analyzing complex issues and developing actionable recommendations.
• Assisting with required training pertaining to data quality, outage reporting, and reliability analysis.
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year, discussing development opportunities, performance issues, and upcoming departmental changes.
• Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership.
• Encouraging open, honest, direct, and ongoing conversation among team members.
• Driving continuous improvement across the team and the company.
• Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company.
• Supporting storm restoration efforts, including performing duties of Hazard and/or Damage Assessment Coordinator when needed.

Qualifications

• Bachelor of Science degree in Engineering / Engineering Technology from an ABET accredited institution is required. Acceptable alternatives are:
• Professional Engineer’s (PE) License
• Bachelor’s degree in Engineering or technical field of study (non‑ABET) plus an advanced degree in Engineering from a university with an ABET accredited bachelor’s program.
• Minimum 5 years’ engineering experience is required.
• Previous supervisory experience preferred.
• Experience in process/project development, planning/analysis, and performance reporting.
• Proven ability to identify, troubleshoot, and resolve problems on projects and/or processes.
• Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure.
• Working knowledge or the ability to learn GIS; Construction and Material Standards; Company’s Distribution Policies & Procedures; ODOT and county permit requirements for pole sets, highway occupancy and road openings; Appendix A in Part II of the Company’s Tariff dealing with extension of facilities; PUCO’s policy and its impact on the company’s billing practices; streetlight installation and billing processes; and the Company’s Municipal Lighting Handbook.
• Demonstrated ability to manage multiple priorities and to lead others in achieving goals for the benefit of the business unit and the company.
• Proven ability to make accurate decisions and demonstrate sound judgment.
• Excellent verbal and written communication skills to enable effective interaction with both internal and external customers and to make clear, accurate and concise reports.
• Superior customer relations, relationship management, leadership, teamwork, and managerial skills.
• Able to work well under pressure.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We reward individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company‑sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, and skills development training with tuition reimbursement. Awards and recognitions are part of the culture. FirstEnergy proudly supports workforce diversity; all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H‑1B visas at this time. The estimated pay range for this role is $116,000 – $136,000, depending on location, skills, qualifications, and experience.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We provide employees with the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co‑workers, our customers, and the public. Our goals are to provide a safe work environment, maintain an accident‑free, injury‑free workplace, and promote public safety, meeting world‑class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team