Supervisor, EMS Operations - Officer in Charge

UPMC; Washington (Washington County); On-site; USD 70,000 - 110,000; Full time

Job summary

UPMC is seeking an EMS Operations Supervisor to oversee daily field operations and ensure high-quality prehospital emergency medical care across assigned units.

You will lead EMS personnel, provide on-scene decision-making support, allocate resources, and coordinate with allied agencies while ensuring compliance with clinical standards and regulatory requirements.

Qualifications

• Direct supervision of field operations and staff.
• Experience coordinating with dispatch, hospitals, law enforcement, and other agencies.
• Ability to oversee equipment, vehicles, and supplies and maintain readiness.
• Ability to work productively in a complex environment with changing priorities.
• Strong communication and decision-making under pressure.

Responsibilities

• Direct supervision of field operations and staff during assigned shifts.
• Serve as on-scene command authority for major incidents or complex calls.
• Coordinate with dispatch, hospitals, law enforcement, fire services, and other agencies.
• Monitor crew performance, documentation, and compliance with clinical protocols.
• Oversee specialty and project assignments as needed.
• Provide mentorship, coaching, and immediate feedback to staff.
• Ensure equipment, vehicles, and supplies are operational and mission ready.
• Support quality improvement initiatives and organizational goals.

Skills

Leadership

On-scene command

Coordination

Resource allocation

Mentorship

Job description

The Ambulance and Chair EMS Operations Supervisor is responsible for overseeing daily field operations, ensuring the effective delivery of high-quality prehospital emergency medical care, and maintaining operational readiness across assigned units. This role provides leadership, guidance, and support to EMS personnel while serving as the primary point of contact for on-scene decision-making, resource allocation, and coordination with allied agencies. In this role, the supervisor will be responsible for both clinical and administrative duties.

Schedule:

• Days and nights required
• Every other weekend required
• Rotating holidays

Purpose:

The EMS Operations Supervisor is responsible for overseeing daily field operations, ensuring the effective delivery of high-quality prehospital emergency medical care, and maintaining operational readiness across assigned units. This role provides leadership, guidance, and support to EMS personnel while serving as the primary point of contact for on-scene decision-making, resource allocation, and coordination with allied agencies. The EMS Operations Supervisor ensures compliance with organizational policies, clinical standards, and regulatory requirements, while fostering a culture of safety, professionalism, and accountability. Acting as a liaison between field staff and leadership, the Officer in Charge addresses operational challenges, manages personnel performance in real-time, and supports ongoing training and development initiatives.

Responsibilities:

• Direct supervision of field operations and staff during assigned shifts. Serving as the on-scene command authority for major incidents or complex calls in coordination with EMS operations leadership.
• Coordinating with dispatch, hospitals, law enforcement, fire services, and other agencies to ensure seamless patient care and operational efficiency.
• Monitoring crew performance, documentation, and compliance with clinical protocols.
• Oversee specialty and project assignments as needed.
• Providing mentorship, coaching, and immediate feedback to staff. Ensuring equipment, vehicles, and supplies are operational and mission ready.
• Supporting quality improvement initiatives and contributing to organizational goals. Foster and promote professionalism.
• Must work productively and effectively within a complex environment, handle multiple/changing priorities, and specialized equipment.
• Liaison to a variety of public safety entities, hospitals, nursing homes and communities.