Supervisor, DSD Delivery

Mondelez International; Omaha, Northern (NE, KY); Hybrid; USD 78,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Wellness and family support programs

Life and disability insurance

Retirement savings plans

Paid leave programs

Education related programs

Paid holidays and vacation

Job summary

Mondelez International is seeking a Customer Service and Logistics Delivery Supervisor to lead branch operations, customer service, and logistics strategies for warehouse and delivery activities. You will collaborate with internal teams and third-party providers to ensure safe, compliant, and cost-efficient execution across the supply chain.

The role emphasizes operational excellence, KPI tracking, safety culture, and staff development, with opportunities to participate in improvement projects

Qualifications

• Experience leading customer service and logistics in warehouse and delivery operations.
• Experience with SAP and warehouse management systems (WMS).
• CDL experience is required.
• Bachelor's degree is a plus but not mandatory.
• Travel requirement about 50% including site visits.

Responsibilities

• Manage daily plans, including order/route management and driver performance.
• Oversee inbound/outbound, warehousing, and distribution activities with inventory accuracy.
• Ensure compliance with HSE, HACCP, FMCSA rules including ELD.
• Drive continuous improvement through Lean Six Sigma initiatives.
• Coach drivers and develop delivery staff.

Skills

Leadership

Logistics

Customer service

Safety

Education

Bachelor's degree or equivalent

Tools

SAP

WMS

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible.

As a Customer Service and Logistics Delivery Supervisor, you will be a front-line leader responsible for the day-to-day tactical execution of branch operations and broader Customer Service & Logistics (CS&L) strategies related to both warehouse and delivery operations. You will ensure operational excellence in terms of service, cost, health and safety, quality, food defense, sustainability, and compliance with all legal requirements and internal policies. You will work collaboratively with key internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions, and seamless execution across the supply chain.

How you will contribute

Operational Management & Execution

Manage daily plans, including order/route management and employee performance. Monitor inbound, outbound, co-packing, warehousing, and distribution activities to ensure shelf-life management, reduce write-offs, and continuously improve productivity. Oversee inventory management activities, including iDoc management and stock reconciliation, ensuring accurate alignment between SAP and warehouse management systems. Conduct interfaces monitoring, track & trace, claims management, invoice management, and pallets management. Schedule delivery routes and conduct ride-along with drivers.

Compliance & Risk Management

Ensure strict compliance with HSE, quality, and risk management standards, as well as HACCP guidelines. Ensure compliance with FMCSA Rules and Regulations, including Hours of Service (HOS), DOT breaks, and Electronic Logging Device (ELD) compliance. Promote a strong safety culture, reduce incident/accident rates, ensure successful roadside inspections, conduct DMS meetings, enforce pre- and post-trip inspections, and perform safety audits.

Performance Management & Continuous Improvement

Analyze and verify capacity utilization, performance, and Key Performance Indicator (KPI) monitoring, implementing corrective measures as needed. Drive execution against core KPIs in safety, service, savings, and people. Lead project-related and ad-hoc tasks, particularly those connected to continuous improvement initiatives, tenders, and peak management. Identify supply chain opportunities and participate in Lean Six Sigma projects and other continuous improvement programs.

Stakeholder & Vendor Collaboration

Work closely with service providers to ensure punctuality, completeness, and quality of deliveries to trading partners. Manage third-party performance, fostering strong relationships and effective communication with internal and external stakeholders and customers.

Financial Acumen & Budget Management

Build and provide full-cost analysis, including yearly budget, risks, and opportunities. Manage the Delivery Labor Budget, approve payroll, and drive the lowest cost per case through productivity plans and loss prevention.

Team Leadership & Development

Provide ongoing coaching to delivery drivers, ensuring adherence to standard work processes for the Delivery Pillar. Interview, onboard, and develop direct reports through various formats (classroom, On-the-Job Training, work-with). Coach direct reports on development plans and manages local hourly employees (Union/Non-Union) through coaching, communication, and relationship building.

Key Performance Indicators (KPIs)

Primary: Delivery Labor Budget and Financial Acumen, Delivery Efficiencies, Overtime%, Driver Methods %, Driver Performance and Management, Routing and Compliance, FMCSA Rules and Regulations Compliance, Electronic Logging Device (ELD) Compliance.

Secondary: Electronic Proof of Delivery (ePOD) %, Pre and Post Trip Compliance, % Handheld Usage, On-Time Delivery, Indirect Hours (non-productive).

More about this role

What extra ingredients you will bring

CDL experience is required. Previous warehousing experience is highly preferred.

Education / Certifications

Bachelor's degree is a plus but not mandatory.

Job specific requirements

Travel requirements: ~50% travel, including end to end and partial ride-along, and a site visit to Wichita, KS & Springfield, MO twice a month. Work schedule: 5 AM to 3 PM local time.

Salary and Benefits

The base salary range for this position is $77,600 to $106,700; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, Mondelez International offers the following benefits:

• health insurance
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education related programs
• paid holidays and vacation time

Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company. No Relocation support available.

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Commitment to Equality

Montelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal.

Job Type

Regular Warehousing & Logistics Operations Management Customer Service & Logistics

Purpose

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum. Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!