Supervisor, Dr Call Pharmacy Technician

CenterWell Pharmacy; Arizona; On-site; USD 59,000 - 81,000; Full time

Job summary

CenterWell Pharmacy in the United States seeks a Supervisor, Mail Operations Pharmacy Technician to guide daily mail operations, ensure adherence to policies, and provide oversight to a team of associates.

The role emphasizes initiative, leadership, and collaboration with management to maintain service quality. Remote work with periodic travel to Humana centers, 40-hour weeks, and a competitive benefits package are offered.

Qualifications

• 2+ years of related experience as a Mail Operations Pharmacy Technician
• 1-2+ years experience in team leadership or supervisory position
• Proficiency in Microsoft Word and Excel
• Must have an active license with the Board of Pharmacy in the appropriate state
• Must be passionate about contributing to an organization focused on improving consumer experiences
• Must be self-driven, proactive, and willing to take initiative

Responsibilities

• Perform escalated or more complex similar work and supervise a group of typically support and technical associates; coordinates and provide daily oversight to associates.
• Hold team members accountable for following established policies and phone, queue and quality metrics.
• The Supervisor, Mail Operations Pharmacy Technician makes decisions related to schedule, plans and daily operations.

Skills

Team leadership

MS Word

MS Excel

Education

Certified Pharmacy Technician (CPT)

Active state pharmacy license

Bachelor's degree

Job description

Become a part of our caring community

The Supervisor, Mail Operations Pharmacy Technician works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Become a part of our caring community

The Supervisor, Mail Operations Pharmacy Technician works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

The Supervisor, Mail Operations Pharmacy Technician Dr. Call makes decisions that are typically related to schedule, plans and daily operations. Perform escalated or more complex similar work and supervise a group of typically support and technical associates; coordinates and provide daily oversight to associates. Ensure consistency in execution across team. Hold team members accountable for following established policies and phone, queue and quality metrics. Perform other responsibilities as assigned by leadership.

Required Qualifications

• Certified Pharmacy Technician in your current state of residence (AZ, FL, OH & TX)
• 2+ years of related experience as a Mail Operations Pharmacy Technician
• 1-2+ Years experience in team leadership or supervisory position
• Proficiency in Microsoft Office Word and Excel
• Must have an active license with the Board of Pharmacy in the appropriate state
• Must be passionate about contributing to an organization focused on improving consumer experiences
• Must be self-driven, proactive, and willing to take initiative

Preferred Qualifications

• 4-6 years of related experience
• Previous supervisory experience in a mail order setting
• Bachelors degree

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work At Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website

Work At Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.