Supervisor, Donation & Family Advocates

Gift of Hope Organ & Tissue Donor Network; Itasca (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

401(k) match

Tuition reimbursement

Learning opportunities

Cell/internet stipend

Parental leave

Lifestyle spending accounts

EAP/CISC support

Job summary

Gift of Hope Organ & Tissue Donor Network seeks a Supervisor for Donation & Family Advocates to lead staff, coordinate schedules and coaching, and advance our mission of supporting donor families.

You will mentor teams, monitor authorization trends, and develop training to improve outcomes while navigating highly emotional situations in healthcare settings.

Qualifications

• Bachelor’s degree in allied healthcare field or related field.
• 3 years’ related experience, preferably in healthcare or not‑for‑profit organizations.
• Previous Organ Procurement Organization (OPO) experience.
• Excellent communication skills, both written and verbal.

Responsibilities

• Advance Gift of Hope's mission, vision and core values providing compassionate service.
• Supervise assigned staff including selection, scheduling, job duties, training and development, counseling, performance evaluation, recognition, promotion, disciplinary action, and termination.
• Maintain integrity of the call schedule by covering shifts when activity is high, or shortages by PTO or FMLA.
• Review field activity to track authorization, analyze trends, and identify challenges.
• Coordinate time with staff to discuss challenges in obtaining authorization and provide coaching.
• Provide real-time mentoring or contact staff for debriefing, feedback and support.
• Develop solutions to increase authorization rates and facilitate change.
• Identify training needs and present educational programs on authorization process.
• Accompany staff in the field to observe and provide mentoring or support.
• Provide input in policy development and training.

Skills

Communication

Staff leadership

Data analysis

Excel

Word

Education

Bachelor’s degree or equivalent

Tools

Excel

Word

Job description

The role of Supervisor, Donation & Family Advocates is to ensure appropriate services are provided to donor families and potential donor families prior to and following the consent interaction in a manner that supports Gift of Hope’s mission.

Our Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Essential Functions

• Advance Gift of Hope's mission, vision and core values providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Supervise assigned staff including selection, scheduling, job duties, training and development, counseling, performance evaluation, recognition, promotion, disciplinary action, and termination
• Maintain integrity of the call schedule by covering shifts when activity is high, or shortages by PTO or FMLA
• Review the field activity of Donation & Family Advocate staff to track authorization and approach rates, analyze trends, and identify individual and group challenges
• Coordinate time with staff to share departmental data, discuss the challenges in obtaining authorization, and provide coaching
• Provide real‑time mentoring or contact staff following approaches to provide debriefing, feedback and support
• Develop solutions to increase authorization rates and work with Donation & Family Advocate staff and associated departments to facilitate change
• Identify authorization training needs then develop and present educational programs on all aspects of the authorization process
• Accompany staff who are having challenges obtaining authorization in the field to observe and provide mentoring or support
• Provide input and recommendations in the development, revision and training of policies and procedures
• Other duties as assigned

Education And Training Required

• Bachelor’s degree in an allied healthcare field or related field; or equivalent work experience

Experience And Skills Required

• 3 years’ related experience or equivalent work experience, preferably in healthcare or not‑for‑profit organizations
• Previous Organ Procurement Organization (OPO) experience
• Excellent communication skills, both written and verbal
• Ability to lead, guide, motivate, and develop staff
• Ability to analyze and resolve complex problems
• Ability to use data to identify trends
• Ability to adapt to a variety of changing circumstances and priorities
• Ability to work effectively in highly emotional situations
• Ability to analyze a situation, plan next steps, initiate action and follow through to achieve results
• Ability to work collaboratively within a team environment
• Basic skills in Excel and Word

Physical Demands

• Ability to speak and convey information to co‑workers, hospital staff, and potential donor families
• Visual ability to review potential donor medical charts
• Ability to hear and comprehend clinical information
• Ability to deliver presentations to a variety of audiences

Work Environment

• Normal office environment
• Remote office environment
• Hospital clinical environment
• Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana
• Ability to travel to hospitals across our service area, as well as to the Itasca office for meetings and trainings, as needed
• Carry a personal cell phone to be accessible outside regular business hours; must be accessible by phone to address operational issues
• Comfortable being present at the time of death in the ICU and operating room setting
• Comfortable dealing with individuals in highly emotional situations

Gift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual’s job‑related qualifications and abilities.