Supervisor, Customs

Dsv Air & Sea SAU; Atlanta (GA); On-site; USD 67,000 - 85,000; Full time

Job summary

DSV Air & Sea Inc. in the USA (Atlanta) seeks a Customs Supervisor (in office) to oversee customs operations, ensure compliance, and lead a team of customs specialists in processing entries for import and export shipments.

The role requires a Bachelor's in logistics or related field, 5+ years in customs, 2+ in supervision, knowledge of ACE/CustomsLink, strong leadership and communication, and the ability to train staff. Base pay range is $67,000–$85,000, full-time, in-office.

Qualifications

• Bachelor's degree in logistics, supply chain or international business.
• 5+ years in customs operations or brokerage, with at least 2 years in supervision.
• Knowledge of customs regulations, laws and procedures.
• Experience with customs officials, brokers and stakeholders.
• Strong leadership and management skills.
• Excellent communication and customer service.

Responsibilities

• Oversee customs operations, ensuring compliance with regulations.
• Lead and manage a team of customs specialists; provide guidance and training.
• Process import/export entries and clearances.
• Monitor timely processing of entries to avoid delays or penalties.
• Develop relationships with customs officials, brokers and stakeholders.
• Ensure all documentation is accurate and regulatory compliant.
• Provide exceptional customer service to clients.

Skills

Leadership

Team management

Communication

Customer service

Analytical skills

Attention to detail

Education

Bachelor's degree in logistics / supply chain / international business

Customs/logistics certification (plus)

Tools

ACE system

CustomsLink

Microsoft Office

Job description

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high‑quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us onLinkedInandFacebook.

Location:USA - Atlanta, 3705 Wilson Rd

Division:Group
Job Posting Title: Supervisor, Customs (in office)
Time Type: Full Time

***Please note that this role does not offer remote work. This position operates in the office 100%***

Summary

The Customs Supervisor will oversee and manage the customs operations of the company, ensuring compliance with customs regulations, laws, and procedures. The candidate will be responsible for leading a team of customs specialists, ensuring that all customs entries are processed accurately and timely, and providing exceptional customer service to clients.

Duties and Responsibilities

• Oversee the customs operations of the company, ensuring compliance with customs regulations and procedures
• Lead and manage a team of customs specialists, providing guidance, support, and training as needed
• Process customs entries and clearances for import and export shipments
• Monitor and manage the timely processing of customs entries to avoid any delays or penalties
• Develop and maintain relationships with customs officials, brokers, and other stakeholders to ensure smooth and efficient customs clearance processes
• Ensure all customs‑related documentation is accurate, complete, and in compliance with regulations
• Provide exceptional customer service to clients, addressing any customs‑related concerns or questions they may have
• Conduct regular audits of customs operations to identify areas for improvement and implement corrective actions as necessary
• Stay up‑to‑date with changes to customs regulations, laws, and procedures and ensure that the team is informed and trained accordingly

Educational background / Work experience

• Bachelor's degree in a related field such as logistics, supply chain management, or international business
• Additional certification in customs or logistics is a plus
• At least 5 years of experience in customs operations or customs brokerage, with a minimum of 2 years in a supervisory role
• Knowledge of customs regulations, laws, and procedures
• Experience working with customs officials, brokers, and other stakeholders
• Strong understanding of import and export processes and documentation requirements
• Excellent leadership and management skills
• Strong attention to detail and ability to analyze and interpret complex data
• Excellent communication and customer service skills
• Ability to work under pressure and meet tight deadlines
• Strong problem‑solving and decision‑making skills

Supervisory Responsibilities

• Manage a team of customs specialists

Preferred Qualifications

• Strong knowledge of customs regulations and procedures in the region where the company operates
• Experience working with the Automated Commercial Environment (ACE) system
• Familiarity with trade agreements such as NAFTA, CAFTA, and TPP
• Experience working with cross‑functional teams in a global environment
• Fluent in English (verbal and written)

Computer Literacy

• Proficient in Microsoft Office Suite
• Experience with customs‑related software and systems such as ACE and CustomsLink is a plus.

At‑Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $67,000 - $85,000. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.