Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)

Lensa; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Lensa is seeking a Supervisor for Customer Service & Patient Collections at a leading healthcare institution in Boston. The role involves supervising daily activities, ensuring compliance with billing practices, and fostering relationships with payer organizations. Ideal candidates will have supervisory experience and a strong understanding of healthcare billing regulations.

Benefits

Flexible schedules

Affordable health, vision, and dental insurance

Childcare and student loan subsidies

Generous levels of time off

403(b) Retirement Savings plan

Pension

Tuition reimbursement

Cell phone plan discounts

Discounted rates on T-passes

Qualifications

• High school diploma or GED required.
• Relevant experience of 4 years required.
• Previous supervisory experience and EPIC experience preferred.

Responsibilities

• Supervise daily operations of customer service communication.
• Maintain knowledge of payer rules and assist with departmental procedures.
• Collaborate with internal resources for process improvement.

Skills

Supervisory skills

Knowledge of payer rules

Process improvement

Collaboration

Communication

Education

High school diploma or GED

Tools

EPIC

Job description

Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)

Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Children's Hospital Boston, is seeking professionals in Boston, MA. Apply via Lensa today!

80629BRJob Posting Title:Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)Department:Shared Service CenterAutoReqId:80629BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:FinanceJob Posting Description:Position Summary:

This position supervises the daily operations of Inbound and Outbound Customer Service communication within the Shared Service Center as it relates to hospital and professional billing. This is a hybrid position based in our Westwood office and will require an onsite presence of 1-2 days per week after training.

Key Responsibilities

• Organizes and supervises the daily activities of assigned staff through daily work assignments, productivity measuring and quality assurance review. Oversees and manage productivity requirements and quality assurance metrics for assigned work, communicating effectively the expectations to assigned staff, with monitoring/measuring on a daily, weekly, and monthly basis.
• Maintains a thorough knowledge of payer rules, regulations, policies, and procedures relative to assigned function/area. Assist in development and updates departmental procedures to accommodate payer specific requirements and to expedite payment.
• Establish and fosters professional relationships with representatives of payer organizations to facilitate appeals of payer decisions; interpret regulation or policy; gather information pertinent to current or proposed developments.
• Works closely with manager, peers and leadership, sharing critical information and statistical data, and developing strategies that will enhance the functional areas performance and human resources.
• Collaborates with internal resources to facilitate process improvement policies and procedures for the physician billing department. Maintains compliance with the hospital's billing policies and procedures. Assists and participates with representatives of the Technology team and other hospital departments to ensure that systems meet payer and regulatory billing requirements.
• Monitors daily Statement Generation, Bad Debt Adjudication and Collection Agency activity to ensure compliance with Credit & Collection Policy and regulatory requirements.
  
  

Education

Minimum Qualifications

• High school diploma or GED required.
  
  

Experience

• 4 years of relevant experience required. Previous supervisory experience preferred.
• Previous EPIC experience preferred.
  
  

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location:WestwoodRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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