Supervisor, Customer Service

Charter Communications; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Charter Communications in Orlando is seeking a Customer Service Supervisor to lead a team of representatives, resolve business customer issues, and maintain service quality. You will work with a collaborative team to ensure timely and accurate support.

The role requires a high school diploma with some college, 5–7 years in customer service or call centers, and strong leadership, communication, and multitasking skills.

Qualifications

• Education: High school diploma with some college coursework in business or related field; equivalent experience.
• Experience: 5-7 years of customer service/call center experience.
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, billing system).
• Skills: Effective communication, supervision, organization, time management.

Responsibilities

• Lead a team of representatives using encouragement and accountability to create a cohesive work unit.
• Mentor and coach individuals to ensure performance standards and customer experience are enhanced.
• Develop solutions to improve customer experiences through leadership and teamwork.
• Manage and improve staff training, performance reviews and overall service delivery.

Skills

Leadership

Supervision

Time management

Effective communication

Education

High school diploma with some college

Equivalent experience

Tools

Cable billing system

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.

Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

• Leading a team of representatives using encouragement and accountability to create a cohesive work unit
• Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
• Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma with some college course work in business or related field; equivalent experience
• Experience: 5-7 years of customer service/call center experience
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Skills: Effective communication, supervision, organization, time management
• Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

• Additional Experience: 3+ years of supervisory or leadership experience

#LI-SR5

CCS450 2026-81916 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.