Supervisor Customer Experience 5th Avenue Flagship - Retail - West

Socotra, Inc.; New York, Northern (NY, KY); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

401(k) plan

Employee discount

Paid time off

Health insurance

Mental health benefits

Parental leave

Referral program

Job summary

SKIMS is looking for a Supervisor to drive daily results on the sales floor and model customer-obsessed service. You’ll lead operations, coach teammates, and uphold brand values in a fast-paced environment.

You’ll manage cash, open/close procedures, inventory, and training while fostering an inclusive, high-performing team that delivers warm, personalized experiences for every guest.

Qualifications

• Experience in supervisory or management role in retail.
• Strong leadership to motivate a fast-paced team.
• Excellent communication and interpersonal skills.
• Able to stand for long shifts and lift up to 40 pounds.
• Open availability including evenings, weekends, holidays.

Responsibilities

• Lead with a Customer Obsessed mindset and provide warm, personalized service.
• Act as Sales Floor Captain to drive performance through zone management.
• Ensure daily tasks, cash handling, and store cleanliness meet standards.
• Coach teammates on selling, product knowledge, and styling.
• Provide feedback and support growth moments through learning agility.
• Assist onboarding and training of new Team Members.
• Maintain product knowledge and support launches and restocks.
• Help the leadership team achieve store KPIs and drive results.
• Monitor inventory, visuals, and product availability throughout the day.
• Communicate openly to inspire a positive, inclusive culture.
• Resolve customer issues with empathy, speed, and ownership.

Skills

Retail leadership

Customer service

Team coaching

Communication skills

Operational excellence

Job description

Supervisor

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear.

As a Supervisor, you drive daily results and lead moments on the sales floor. You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment. You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Requirements

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity
• Strong ability to lead by example and motivate a team in a fast paced environment
• Excellent communication and interpersonal skills
• Passion and focus on team collaboration and customer connection
• Ability to use sales data and feedback to improve team performance and drive business results
• Strong attention to detail and ability to uphold visual and operational standards
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer

Benefits + Total Rewards

When you join SKIMS, you’re joining a fast growing company with opportunities for career development, creativity, and impact. We’re building something special, and we take care of our people along the way.

• Competitive Pay with a performance based Bonus structure
• 401(k) plan
• Generous employee discount
• Paid Time Off
• Comprehensive Health, Dental, Vision, and Life Insurance Plans
• Mental Health benefits to support your wellbeing
• Paid Parental Leave
• Employee Referral Bonus Program

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Compensation: $30.00 / hour