Supervisor, Custodial Services

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Massachusetts Institute of Technology in Cambridge seeks a Supervisor, Custodial Services to provide supervision, resources, and direction to teams achieving high cleaning quality and customer satisfaction. You will oversee daily supervision and staff development, ensuring standards are met and continually improved.

The role involves assisting with budgeting, inventory reporting, emergency response, and coordinating special projects while maintaining recycling programs and data-driven progress

Responsibilities

• Provide daily supervision to custodial teams and motivate staff.
• Assist with budget development, labor, and supply inventories.
• Train, discipline, and develop problem solving techniques.
• Coordinate emergencies and safety procedures.
• Analyze reports on team progress and customer feedback.
• Oversee recycling programs and continual improvement initiatives.

Job description

SUPERVISOR, CUSTODIAL SERVICES, Facilities, to provide supervision, resources, and direction to teams striving to achieve exceptionally high levels of environmental services, cleaning quality, and customer satisfaction. Will provide daily supervision and motivation to the teams and assist them with identifying and implementing continual improvement practices; develop problem solving techniques and long-range plans; ensure quality and service standards are consistently met; train, motivate, and discipline employees; conduct regular and frequent quality assurance inspections; assist with budget development, maintenance, and reporting with regard to labor and custodial supply inventories; assist with the administrative setup and coordination of special projects; coordinate, respond to and evaluate emergencies, e.g., fire, flood, chemical spills, elevator shut downs, etc.; maintain data and analyze and produce reports on team progress, inventory, and customer feedback; routinely assess and adjust recycling program within area of responsibility; and carry out the directives of Custodial Services and the department.
The full job description is available here: https://mit.edu/facilities/hr/SupervisorCustodialServices.pdf