Supervisor, Critical Operations

QTS Realty Trust; South Carolina; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

HSA

Flexible spending

Paid holidays

Paid time off

Volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave assistance

QTS scholarship for dependents

Wellness program

Job summary

QTS Realty Trust is seeking a Critical Operations Manager to lead facility operations and preventive maintenance for our data center spaces in South Carolina. You will supervise technicians, coordinate safety programs, and drive continuous improvement of critical systems including HVAC, electrical, and plumbing.

The role requires strong leadership, budgeting experience, and proven ability to respond to incidents promptly while coordinating with site leadership.

Qualifications

• 4+ years of workplace or relevant industry experience.
• Direct or indirect people leadership experience.
• Experience in data center or critical facilities environments preferred.

Responsibilities

• Establish, implement, and maintain facility policies and procedures.
• Develop emergency response planning and reporting for critical systems.
• Lead preventive maintenance on HVAC, electrical, and mechanical equipment.
• Oversee work orders for preventive and corrective maintenance.
• Coordinate space and cable plant design, implementation, and maintenance.
• Ensure timely updates and closure of incidents and work orders.
• Lead response to emergencies and customer concerns.
• Participate in budget preparation and monitoring.
• Mentor and develop Critical Operations Technicians.
• Ensure safe storage, handling, and disposal of hazardous materials.

Skills

Leadership

People management

Emergency response

Budgeting

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Other duties may be assigned.


• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.


• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.


• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.


• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.


• Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.


• Facilitate Data Center space and cable plant design, implementation, and maintenance.


• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.


• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.


• Review and provide inputs in the preparation of and implementation of an effective operating budget.


• Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.


• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.


• Supervise the team to have a clean, organized, and safe workplace.


• Provide updates and reporting to the Critical Operations Manager and Site Director.


• Stand-in for the Critical Operations Manager as needed.


• Supervise, train, develop, mentor, and coach Critical Operations Technicians.


• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.


• Ensure all Customer Requests are completed and resolved in a timely manner.

Basic Qualifications

• Four or more years of workplace or relevant industry experience.


• Previous direct or indirect people leadership experience.

Preferred Qualifications

• Six or more years of workplace or relevant industry experience.


• Previous people leadership experience in a data center environment.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS

• medical, dental, vision, life, and disability insurance


• 401(k) retirement plan


• flexible spending and HSA accounts


• paid holidays


• paid time off


• paid volunteer days


• employee assistance program


• tuition assistance


• parental leave


• military leave assistance


• QTS scholarship for dependents


• wellness program, and other company benefits

This role may be bonus eligible.

We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.