Supervisor - Copy/Print Department

Office Depot; Ballwin (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salaries

401(k) benefits

Career growth opportunities

Job summary

Office Depot in Ballwin, Missouri is seeking a Print Services Supervisor to oversee the Print Services area. This full-time position requires building strong customer relationships and ensuring delivery of print services.

The ideal candidate will possess advanced selling skills and have a high school diploma along with three years of relevant experience. Successful candidates will thrive in a fast-paced environment and will be responsible for training other specialists while maintaining the quality of print orders.

Qualifications

• 3 years experience in a supervisory role with Print Services.
• Ability to process transactions through a POS register system.
• Strong interpersonal skills to establish selling relationships.

Responsibilities

• Oversight of the Print Services area and customer engagement.
• Train Print Services Specialists in customer service techniques.
• Ensure print orders are completed correctly and on time.

Skills

Advanced selling skills

Customer relationship building

Adaptability

Communication

Coaching and training

Education

High School diploma or equivalent

Job description

Job Description

The Print Services Supervisor is a full‑time role and will have ownership of the Print Services area. They will be responsible for engaging and providing an exceptional experience for customers requiring Print services.

They are expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customers' needs.

The supervisor will demonstrate enthusiasm for the brand, print solutions, and the other products offered to customers, and use Office Depot's proven sales principles to proactively engage customers, drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction.

They take ownership of completing all print orders correctly and within the quoted timeline, assessing whether the Regional Print Center should be utilized.

They are also responsible for training Print Services Specialists and may provide cross‑functional training for other associates within the store. Additionally, they will perform daily and weekly maintenance of the Print area.

Qualifications

• High School diploma or equivalent education and 3 years experience.
• Must be the subject matter expert in the Print Services area.
• Must possess advanced selling skills.
• Must be able to process information/merchandise through a POS register system.
• Must have strong interpersonal and communication skills to establish a selling relationship with customers.
• Must be adaptable to a changing environment.
• Must be able to coach and train others in a professional environment.
• Must possess excellent verbal and written communication skills.
• Must be able to use applicable technology and access information necessary to complete daily responsibilities.
• Positive and Engaging.
• Action Oriented.
• Integrity, Accountability & Trust.
• Demonstrate passion for the brand, products, services and solutions offered to customers.
• Must possess a desire to continually develop personal selling skills and product knowledge.
• Drive for Results.
• Decision Quality.
• Patience.

Pay, Benefits and Work Schedule

Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our high‑performance organization.

Additional Information

Working in our stores provides you with unlimited possibilities to start or expand your career.

Equal Employment Opportunity

Office Depot is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.