Customer Service Manager

Office Depot; Fort Dodge (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Career development opportunities

Supportive work culture

Training and mentoring programs

Job summary

A leading office supplies company is seeking a motivated individual to enhance customer experience and provide leadership in retail operations. Responsibilities include guiding associates, driving sales, and building relationships with customers. Candidates should have a high school diploma, supervisory retail experience, and strong communication skills to thrive in a fast-paced environment. This position offers career development opportunities while embodying the company's values of integrity and customer focus.

Qualifications

• Minimum two years of experience in retail, including a supervisory role.
• Ability to execute detailed instructions efficiently.
• Adaptability to a changing environment and consistent goal achievement.

Responsibilities

• Drive a memorable customer experience through leadership.
• Guide Front End associates and facilitate ongoing training.
• Motivate associates to increase customer retention.
• Engage proactively with customers to exceed their needs.

Skills

Advanced selling skills

Excellent verbal and written communication skills

Demonstrated leadership capabilities

Coaching and training

Problem solving

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

POS systems

Work Force Management Systems

Job description

Overview

Office Depot is a leading global provider of office supplies and services with 25 years of experience. The company serves millions of customers worldwide, including local stores, Fortune 500 companies, and operates through 2,000+ retail stores, a dedicated sales force, catalogs, and global e-commerce. Office Depot employs about 66,000 associates and has annual sales of approximately $17 billion, serving customers in 61 countries.

Supporting the business world is a challenging job. At Office Depot, we depend on each other in a fast-paced culture of accountability and professionalism enriched with opportunities, respect, and a bit of fun. This role is designed to support the potential of our people and contribute to customer success.

Responsibilities

• Partner with the management team to drive a memorable customer experience through leadership, communication, integrity, and passion for the brand.
• Provide guidance and direction to Front End associates and facilitate ongoing training on the business model.
• Collaborate with Print Services associates and drive sales of Print Services while accurately assessing customer needs to ensure satisfaction in every interaction.
• Motivate and inspire associates to build strong relationships and create an environment that increases customer retention.
• Proactively engage with customers to exceed their needs, ensure a positive experience, and generate revenue by promoting a sales culture.
• Build ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge.
• Act as a Change Champion, supporting implemented changes.
• Serve as a 'Key Carrier' and function as the Leader on Duty when in this role.

Qualifications

• High School diploma or equivalent experience; Bachelor's degree preferred.
• Minimum two years of experience in retail, including a supervisory role in a sales-driven customer environment.
• Advanced selling skills; ability to lead and coach others in a professional environment.
• Excellent verbal and written communication skills.
• Ability to execute detailed instructions in a timely and efficient manner.
• Demonstrated leadership capabilities with the ability to work independently and with others.
• Adaptability to a changing environment and consistent achievement of goals despite stress and ambiguity.
• Proficiency with technology applicable to the role and access to information to complete daily responsibilities.
• Ability to process information/merchandise through POS systems; knowledge of POS and Work Force Management Systems.
• Positive and engaging demeanor; action-oriented with integrity and trust.
• Demonstrates passion for the brand, products, services, and solutions offered to customers.
• Coaching, training/motivation, conflict management, problem solving, collaboration, accountability, driving for results, direction, business acumen, decision quality, and time management.

Additional Information

Working in our stores provides opportunities to start or expand your career.

Equal Employment Opportunity: Office Depot is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation or any other characteristic protected by law.