Supervisor - Communication Services/Service Response - Detroit

Henry Ford Health; Detroit (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Henry Ford Health is seeking a Supervisor for their Communication Services/Service Response in Detroit. This role involves supervising a 24/7 in-house service response call center, managing personnel and performance, and ensuring high customer service standards. Qualified candidates should have a mix of call center experience and leadership skills, alongside a degree in a relevant field.

Qualifications

• Minimum of 2 years of call center services experience.
• Minimum of 2 years supervising or leading employees in a call center environment.
• Knowledge of call center telephony and analysis.

Responsibilities

• Supervises the activities of department personnel.
• Conducts departmental orientation programs and in-service training.
• Develops and analyzes operational statistics.

Skills

Excellent verbal communication

Customer service skills

Ability to multi-task

Education

Associates degree

Bachelor's degree (preferred)

Tools

Office

Excel

Word

Job description

Supervisor - Communication Services/Service Response - Detroit

Join to apply for the Supervisor - Communication Services/Service Response - Detroit role at Henry Ford Health

Supervisor - Communication Services/Service Response - Detroit

16 hours ago Be among the first 25 applicants

Join to apply for the Supervisor - Communication Services/Service Response - Detroit role at Henry Ford Health

Get AI-powered advice on this job and more exclusive features.

General Summary

Under the direction of the Manager, Communication Services/Service Response Center completes a variety of duties including, but not limited to providing overall supervision of 24/7 in-house Service Response Call Center, Operator Services, and Inter-Department/U.S. Mail Services to ensure effective delivery of communication services to internal and external

General Summary

Under the direction of the Manager, Communication Services/Service Response Center completes a variety of duties including, but not limited to providing overall supervision of 24/7 in-house Service Response Call Center, Operator Services, and Inter-Department/U.S. Mail Services to ensure effective delivery of communication services to internal and external

customers.

Principal Duties And Responsibilities

Supervises the activities of department personnel, includes: work scheduling, motivation, coaching, hiring, performance appraisals, disciplinary action, and all other employee related issues

Conduct and develops departmental orientation programs and in-service training to acquaint employees with equipment, policies, procedures, etc.

Develops and analyzes operational statistics for monitoring employee performance

Promote customer service standards to ensure high service levels are achieved

Develop performance and motivational goals to promote positive team work

Provide input for system development and enhancements

Recognize and reward staff for jobs well done

Maintain budget accountability

Maintain internal and external department communications

Provides other related duties as directed.

Running reports for Plant Operations that include critical alarm reports, regulatory reports and follow-up of critical alarms, etc.

Follow-up on customer issues both internal and external.

Education & Experience

• Associates degree or equivalent experience required. Bachelor's degree or higher, preferred.
• Minimum of 2 years of call center services experience.
• Minimum of 2 years supervising or leading employees in a call center environment.
• Experience in a hospital/healthcare system call center services environment preferred.
• Knowledge of call center telephony and analysis.
• Excellent verbal communication and customer service skills.
• Ability to multi-task in a very fast paced, team-oriented environment.
• Computer skills and experience preferred/Office/Excel/Word.
  
  

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus
• Department: Communication Services
• Shift: Day Job
• Union Code: Not Applicable

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Hospitals and Health Care, Insurance, and Wellness and Fitness Services

Referrals increase your chances of interviewing at Henry Ford Health by 2x

Get notified about new Communications Supervisor jobs in Detroit, MI.

Manager - Clinical Communications Center Support [Dispatch] - 40 hrs/wk - Days - Detroit

Operations Director - The Henry Hotel, Dearborn, MI

Electrified Systems Quality and OPD Supervisor

Manager, Quality and Safety Communications

Workplace/Internal Communications Senior Manager

Senior Communications Advisor (Manager of Communications)

Internal Communications Manager - Marketing, Corporate, PR

Manager, Quality and Safety Communications - Dearborn, MI

Manager of Talent Acquisition Mobility and Internal Communications Americas

Quality Specialist - Cherne - Quality Inspector - LA, MN, CO, UT, MI-Multiple Locations

Clinical Documentation Integrity (CDI) Coordinator (Remote)

Clinical Documentation Integrity (CDI) Coordinator (Remote)

$5,000 Sign on Bonus-Paramedic IFT Service (Full Time) Romulus MI (25817)

Paramedic 911 Service (Full Time) Highland Park MI (25936)

Emergency Medical Technician 911 Service (Full Time) Detroit MI (25940)

Emergency Medical Technician (Full Time) Romulus MI IFT (25818)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.