Supervisor - Commercial Asset Protection

American Eagle Outfitters Inc.; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

American Eagle Outfitters Inc. in New York is seeking a Supervisor – Commercial Asset Protection to oversee security operations, training, safety and investigations at the store level.

The role requires 2+ years retail asset protection experience, strong communication skills, and the ability to work independently. This position focuses on enforcing policies, managing multiple floors, audits, investigations, and liaison with authorities.

Qualifications

• Degree preferred (Criminal Justice, Business Management, etc.), but not required.
• AEO Inc. Brand Ambassador or above with minimum 2 years retail or comparable experience.
• Audit results above company average and shrinkage results consistently below company average.
• Average computer skills; technical training a plus, but not required.
• Excellent verbal and written communication skills.
• Self-starter with excellent organizational skills; ability to follow through to completion with minimal supervision.
• Strong problem solving skills.

Responsibilities

• Enforce company Policy and Procedures.
• Oversee security operations to include security management of multiple selling floors, stockrooms and other public areas of assigned location(s).
• Perform internal store audits.
• Train store management and associates in Asset Protection policy and procedures.
• Monitor store cash through Sales Audit reports and follow up significant discrepancies.
• Perform internal and external theft investigations.
• Conduct Asset Protection seminars, workshops and impromptu training classes.
• Monitor POS exception reports and follow up significant exceptions.
• Supervise selected store physical inventories to include Inventory Response Operations Center (I.R.O.C.).
• Liaison with local authorities and emergency management services.
• Maintain location Emergency Management Plan and Business Impact Analysis.
• Monitor and maintain all Asset Protection systems (CCTV, EAS, Burglar Alarm).

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Self-starter

Brand ambassador (AEO)

Education

Criminal Justice

Business Management

Job description

Job Description

Position Title: Supervisor – Commercial Asset Protection

Reports To: Manager – Commercial Asset Protection or Senior Manager – Commercial Asset Protection

Position Summary

Location based Asset Protection position responsible for all aspects of physical security, asset protection training, safety and investigations.

Responsibilities

• Enforce company Policy and Procedures
• Oversee security operations to include security management of multiple selling floors, stockrooms and other public areas of assigned location(s)
• Perform internal store audits
• Train store management and associates in Asset Protection policy and procedures
• Monitor store cash through Sales Audit reports and follow up significant discrepancies
• Perform internal and external theft investigations
• Conduct Asset Protection seminars, workshops and impromptu training classes
• Monitor POS exception reports and follow up significant exceptions
• Supervise selected store physical inventories to include Inventory Response Operations Center (I.R.O.C.)
• Liaison with local authorities and emergency management services
• Maintain location Emergency Management Plan and Business Impact Analysis
• Monitor and maintain all Asset Protection systems (CCTV, EAS, Burglar Alarm)

Authority

• Store level Asset Protection position responsible for all aspects of internal audit, Asset Protection training, safety and investigations within assigned store(s)

Qualifications

• Degree preferred (Criminal Justice, Business Management, etc.), but not required
• AEO Inc. Brand Ambassador or above with minimum 2 years retail or comparable experience
• Audit results above company average and shrinkage results consistently below company average
• Average computer skills, technical training a plus, but not required
• Excellent verbal and written communication skills
• Self-starter with excellent organizational skills; ability to follow through to completion with minimal supervision
• Strong problem solving skills

About Us

American Eagle is a leading American jeans and apparel brand, the go-to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity and inspired by our community. Our collections are designed to inspire self-expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

Pay/Benefits Information

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

Job Info

Job Identification: 27959

Job Category: Global Asset Protection

Posting Date: 2026-07-14T19:52:49+00:00

Job Schedule: Full time

Locations: New York, NY, United States