Supervisor Clinical Services - Urgent Care, Mid City

Ochsner Health; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ochsner Health is seeking a dedicated supervisor to lead daily operations within the appointment desks department. This role involves managing staff, improving processes, and ensuring high patient satisfaction. Ideal candidates will have a strong background in healthcare, leadership experience, and excellent communication skills.

Qualifications

• 3 years of related healthcare/clinical experience with leadership experience required.
• Flexibility to work a varied schedule.

Responsibilities

• Supervise, train, and develop department staff.
• Monitor performance and ensure compliance with policies.
• Collaborate with clinical colleagues to improve operational procedures.

Skills

Effective communication skills

Conflict resolution skills

Strong delegation skills

Proficiency in computers and software

Education

High School diploma or equivalent

Bachelor's degree

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference, and that matters. Come make a difference at Ochsner Health and discover your future today!

Job Overview

This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within the department. Supervises the implementation of policies and procedures required for success and oversees initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. Supervises and leads their team according to the organization's values and expectations.

Minimum Requirements

• Education: Required - High School diploma or equivalent. Preferred - Bachelor's degree.
• Work Experience: Required - 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.
• Knowledge, Skills, and Abilities: Proficiency in computers and software, effective communication skills, good judgment and conflict resolution skills, strong delegation skills, and flexibility to work a varied schedule.

Key Responsibilities

• Collaborate with clinical colleagues and physicians to assess and improve operational procedures.
• Supervise, train, and develop department staff.
• Monitor performance using available data and ensure compliance with policies and procedures.
• Develop systems to promote patient courtesy and responsive service delivery.
• Handle patient complaints and requests promptly and courteously.
• Adapt communication and behavior to suit diverse patient populations.
• Remain informed about relevant laws, standards, and regulations, ensuring compliance.

Additional Information

This description is a summary and may be amended. It emphasizes maintaining compliance, safety, and ethical standards. The physical demands are typical of sedentary work, with accommodations available for disabilities. The role involves exposure to occupational risks related to a healthcare environment.

Application Process

Ready to make a difference? Apply today! Ochsner Health does not consider an individual an applicant until they have formally applied via our careers website. Certain geographic restrictions apply for remote work. For accessibility accommodations, contact HR at 504-842-4748 or [e-mail].

Ochsner is an equal opportunity employer, committed to diversity and inclusion.