Supervisor, Clinical Services

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) seeks a Supervisor, Clinical Services to provide operational and clinical supervision for the NICCU. The role leads front-line staff, supports performance and quality improvement, and collaborates with the Manager to advance care delivery and patient/family satisfaction.

The NICCU is a 58-bed Level IV unit offering advanced therapies and a multidisciplinary environment for learning, growth, and exceptional neonatal care.

Qualifications

• Baccalaureate degree in nursing and California licensure in the respective discipline (RN).
• Current CPR and PALS Card through the American Heart Association.
• National Certification in nursing or specialty area.
• Master's degree and NICU supervision experience preferred.

Responsibilities

• Provide operational and clinical supervision for the assigned work area or unit.
• Oversee front-line supervision of staff on the unit and ensure safe, high‑quality care.
• Collaborate with the Manager to implement plans addressing performance improvement and quality improvement.
• Develop systems to ensure efficient workflow and collaborative relationships with physicians and interprofessional team.
• Maintain open communication with manager regarding patients, family, personnel, and departmental issues.

Skills

Staff leadership

Effective communication

Organizational skills

Pediatrics experience

Education

Bachelor's degree in nursing

California RN license

CPR and PALS through AHA

National Certification

Master's degree preferred

Job description

Shift:

10Hr Evenings

Purpose Statement/Position Summary:

The Supervisor, Clinical Services provides operational and clinical supervision for a work area or unit. Responsible for front-line supervision of staff while on the unit. Collaborates with the Manager to implement plans addressing performance improvement, quality improvement, advancement of care delivery, and customer/staff satisfaction. Serves as a work area leader and develops systems to ensure efficient workflow and collaborative relationships with physicians and other members of the interprofessional team. Maintains open communication with manager regarding patients, family, personnel, and departmental issues.

Newborn and Infant Critical Care Unit (NICCU):

A 58-bed Level IV unit that serves as a national and international referral center, dedicated to the care of critically ill newborns and infants with complex medical and surgical diagnoses. Our team manages a diverse patient population ranging from 22-week micro-preemies to infants beyond their first year of life. The unit's specialized therapies include Extracorporeal Membrane Oxygenation (ECMO), Cardio-Renal Pediatric Dialysis Emergency Machine (CARPEDIEM), Neuro Critical Care with Whole Body Cooling (Therapeutic Hypothermia), and Bronchopulmonary Dysplasia (BPD) with a specialized Home Ventilator Program, while also providing some of the most highly specialized neonatal and infant surgical services available. These advanced therapies and services create a unique environment for cutting-edge care, learning, and professional growth.

Minimum Qualifications/Work Experience:

3-5 years of experience in pediatrics preferred.

Expert clinical knowledge of unit's patient population. Ability to lead others. Good organizational skills. Ability to communicate effectively and tactfully, both verbally and in writing.

Education/Licensure/Certification

Required: Baccalaureate degree and California licensure in respective discipline. Current California RN License. Current CPR and PALS Card through American Heart Association. National Certification

Preferred:

Master's Degree, 3 years' experience as a NICU nurse, and/or recent experience as a supervisor/manager. For NICCU nursing: NRP and certification in neonatal intensive care nursing from a nationally recognized accrediting organization required.