Supervisor, Clinical Operations

152 Altasciences Clinical Los Angeles, Inc; Long Beach (CA); On-site; USD 43,000 - 66,000; Full time

Job summary

Altasciences Clinical Los Angeles, Inc is seeking a Supervisor, Clinical Operations to supervise a Clinical Operations team and coordinate clinical activities during trial execution. The role ensures tasks align with protocol, GCP, and SOPs, with focus on leadership and compliance.

Responsibilities include training oversight, performance reviews, data collection, and maintaining confidentiality of participants and sponsors, while delivering high customer service and quality throughout the

Qualifications

• High School diploma or GED.
• 3 years of related experience.
• 1 to 3 years related experience in management.
• Current Certified Phlebotomy Technician (CPT-1) license, Medical Assistant (MA or CMA) diploma.
• Current Basic Life Support (BLS, CPR/AED) certification, required.
• Excellent verbal and written communication skills.
• Well-developed interpersonal skills and customer service focused.
• Personal/professional integrity and proven discretion in handling confidential information.
• Ability to develop strong trusting relationships to gain support and achieve results.
• Capable of managing multiple conflicting priorities in a fast-paced environment.
• Leadership, interpersonal and organizational skills.

Responsibilities

• Manage Clinical Operations team, including leave management, scheduling optimization, timesheet approvals, performance reviews, and disciplinary actions.
• Oversee training and training records for the Clinical Operations team.
• Proactively assess learning opportunities for the Clinical Operations team.
• Provide directions to team members during the execution of clinical trial activities.
• Ensure confidentiality of clinical trial participants and sponsors.
• Maintain high level of customer service and quality within the department.
• Perform clinical trial activities, including data collection, safety measurements, sample handling and in-house testing.
• Provide a continuous line of communication with management on trial progression.
• May ensure timely resolution to related findings and assist in data queries.
• Participate in SOP and protocol reviews.
• Proactively communicate issues and/or resolutions to departmental supervisors and managers.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Time management

Education

High School diploma or GED

CPT-1 license

MA/CMA diploma

BLS CPR/AED certification

Job description

About The Role

The Supervisor, Clinical Operations is responsible for the supervision and coordination of Clinical Operations team members and clinical activities during clinical trial execution. The Supervisor, Clinical Operations will ensure tasks performed and clinical activities are completed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.

What You'll Do Here

• Management of the Clinical Operations team, including but not limited to, leave management, scheduling optimization, timesheet approval, on-going and yearly performance reviews, employee, disciplinary actions, and termination.
• Oversee the training and training records for the Clinical Operations team.
• Proactively assess learning opportunities for the Clinical Operations team.
• Provide directions to team members during the execution of clinical trial activities.
• Ensure the confidentiality of clinical trial participants and sponsors is respected.
• Maintain and advocate a high level of customer service and quality within the department.
• Perform clinical trial activities, including but not limited to, data collection, safety measurements, sample handling and in-house testing.
• Provide a continuous line of communication with management teams on the progression of clinical trials.
• May ensure a timely resolution to any related findings.
• May assist in the resolution of data queries.
• May participate in SOP and protocol reviews.
• Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.

What You'll Need to Succeed

• High School diploma or GED
• 3 years of related experience.
• 1 to 3 years related experience in management
• Current Certified Phlebotomy Technician (CPT-1) license, Medical Assistant (MA or CMA) diploma
• Current Basic Life Support (BLS, CPR/AED) certification, required.
• Excellent verbal and written communication skills.
• Well-developed interpersonal skills and customer service focused.
• Personal/professional integrity and proven discretion in handling confidential information.
• Ability to develop strong trusting relationships to gain support and achieve results.
• Capable of managing multiple conflicting priorities in a fast-paced environment.
• Leadership, interpersonal and organizational skills.

What We Offer

The hourly range estimated for this position is $31 - $48/hour.

Please note that salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.

Benefits

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work. Altasciences' Benefits Package Includes:

• Health/Dental/Vision Insurance Plans
• 401(k)/RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs

Altasciences' Incentive Programs Include:

• Training & Development Programs
• Employee Referral Bonus Program

#LI-AN1

At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.

No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe.

By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team!

Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

Altasciences is an equal opportunity employer committed to diversity and inclusion.

Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation.

Reasonable accommodations for persons with disabilities during the recruitment process are available upon request.

Join us at Altasciences!