Supervisor, Clinical Operations

Optum; Albuquerque (NM); On-site; USD 60,000 - 107,000; Full time

Job summary

Optum in Albuquerque, NM seeks a Supervisor, Clinical Operations to lead and coordinate the daily operations of the department support staff, ensuring efficient patient flow and accurate scheduling and insurance verification.

You will train staff, oversee front-line coordination with Patient Care Coordinators and clinicians, monitor quality and regulatory compliance, and contribute to budget planning and policy development.

Qualifications

• 1+ years of related experience, including supervisory/lead capacity.
• Supervision/Management knowledge and experience.
• Knowledge of HMOs, PPOs, Medicaid, Medicare, and insurance plans.

Responsibilities

• Supervises support staff, assesses patient needs, and delegates tasks.
• Provides guidance and training for scheduling and frontline activities.
• Supervises clinical staff in Manager's absence and delegates tasks accordingly.
• Develops unit-level plans for financial and personnel resources per shift.
• Ensures customer service and administrative activities for department staff; develops staff.
• Oversees daily staff assignments and operations including hiring, terminations, and training.
• Manages patient flow between frontline staff and clinical staff for efficient transfers.
• Drives quality improvement and collaborates on patient care initiatives across the department.
• Performs other duties as assigned.

Skills

Supervisory experience

Management knowledge

Healthcare payer knowledge

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Supervisor, Clinical Operations (2392954)

Supervisor, Clinical Operations - 2392954

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Position in this function is responsible for supervising and coordinating the daily operations of the department support staff. Serves as departmental liaison and first line of contact with patients, staff and providers. Manages efficient patient flow, appropriate use of supplies and other operational functions. Generates and maintains a variety of statistical reports. Assists the department Manager with preparation of the department budget and manages budget for all administrative functions of the department. Collaborates with the department manager and/or director in developing and revising department policies, procedures, and protocols. Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies. Monitors quality assurance programs and recommends areas of improvement. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

Primary Responsibilities:

• Supervises support staff members, assesses the needs of patients, and delegates tasks appropriately


• Provides guidance and training to assigned staff responsible for scheduling and frontline activities


• Supervises clinical staff members in the absence of the department manager, assesses needs of clients and delegates tasks appropriately


• Facilitates in the development of a unit level plan for financial and personnel resources required to provide the needed services for each shift


• Responsible for ensuring customer service and other administrative activities for the department administrative staff. Develops staff to accomplish goals that support the department / organization direction


• Supervises, oversees and coordinates daily staff assignments and operations for the department to include hiring, terminating, disciplinary actions, performance evaluations and training


• Supervises the patient flow process between the frontline staff (Patient Care Coordinators) and the clinical staff to ensure that an efficient transfer of patients between these two staffing entities occur on a daily basis


• Demonstrates quality improvement, facilitating the generation of ideas for improvement of patient care and functioning of the department initiatives. Collaborates with other healthcare team members to generate new ideas for quality improvement with regards to administration, patient care, and overall functioning of the department


• Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of related experience of which must have been in a supervisory / lead capacity


• Supervision/Management knowledge and experience


• Knowledge of HMOs, PPOs, Medicaid, Medicare, and insurance plans

Preferred Qualifications:

• Related experience in technical or specialty areas assigned


• Proven ability to maintain patient confidentiality


• Proven ability to deal with stressful situations


• Proven ability to analyze and interpret data, manage own time and work tasks; ability to plan, develop and coordinate multiple tasks, PC skills, effective communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.