Supervisor Clinical Office - Pediatrics Central Administration

UNKNOWN; United States; On-site; USD 55,000 - 82,000; Full time

Job summary

Washington University in St. Louis seeks a Supervisor to oversee daily activities of clinical offices, support staff, and ancillary services related to patient care in Chesterfield, MO.

You will ensure proper workflow, staffing levels, and adherence to patient care standards. The role includes interviewing and hiring staff, coaching performance, maintaining records, coordinating transcription, and serving as a liaison among providers, patients, and clerical teams.

Qualifications

• High school diploma or equivalent; combination of education/experience acceptable.
• Medical Assistant certification/registration-eligible graduate or nursing program graduate (RN/LPN) preferred.
• Proof of MA registration/certification within six months of hire.
• Basic Life Support certification must be obtained within one month of hire.
• Minimum 5 years of relevant work experience.

Responsibilities

• Supervise daily activities of clinical offices and support staff.
• Arrange for availability of medical records needed for services.
• Address staffing issues; conduct meetings and document outcomes.
• Interview and hire applicants; supervise training and evaluate performance.
• Maintain office procedure manuals and current staff descriptions.
• Coordinate backup transcription services for department needs.
• Serve as liaison between service provider, patient, and clerical staff.

Skills

Staff supervision

Communication

Education

High school diploma

Medical Assistant certification/registration-eligible

Job description

Location CHESTERFIELD, MO 63017 Scheduled Hours 40

Position Summary

Supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care.

Primary Duties & Responsibilities

• Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage and schedules.
• Arranges for availability of medical records needed for services.
• Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
• Maintains a system of backup transcription services for academic and research needs of the department.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Assists clerical staff as backup during illnesses/vacations.
• Ensures patient examination areas are staffed and maintained.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs. or less). Equipment Office equipment.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA), Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration
• Work Experience: Relevant Experience (5 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

More About This Job Required Qualifications

• Medical Assistant certification/registration-eligible graduate or be scheduled to graduate from an accredited medical assistant program; substitutions include graduate of an accredited nursing program (such as RN/LPN).
• Ability to show proof of a Medical Assistant registration/certification or complete Medical Assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager).
• Medical Assistant credentials must be obtained from in‑person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In‑person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Online proctored exams are not sufficient to meet the credential requirement.
• Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Grade and Salary

Grade C10 Salary Range $54,600.00 - $81,900.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Regulatory Postings Know Your Rights

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