Supervisor, Clinic Support

Oregon Health & Science University; Oregon (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Oregon Health & Science University seeks a Back Office Supervisor to lead Orenco Primary Care operations, ensuring smooth patient/clinician flow and timely daily tasks. You will oversee staff scheduling, training, and compliance, while coordinating with the medical director and clinic leadership to maintain high-quality patient care.

The role requires strong HR and crisis-management skills, with oversight of back-office processes and daily performance metrics across a multi-provider practice.

Qualifications

• Experience supervising clinical support staff and coordinating daily operations.
• Strong understanding of HR processes and staff scheduling.
• Knowledge of regulatory requirements in ambulatory care.

Responsibilities

• Ensures patient/clinician flow and clinic efficiency.
• Supervises 18 clinic staff and coordinates daily schedules.
• Supports crisis management and back-up clinical staff.
• Oversees quality checks and PAR level supplies.
• Coordinates education, training, and meetings for staff.

Skills

Staff supervision

HR management

Scheduling

Regulatory compliance

Quality improvement

Crisis management

Job description

Department Overview

This position provides leadership, expert guidance, and oversight for clinical staff at Orenco Primary Care, a shared clinic between Internal Medicine, Family Medicine, OHSU and Hillsboro Medical Center with a Family Medicine Residency program and several subspecialities including Geriatrics, Gender Affining Care, Office Based Addictions Treatment, Psychiatry, Sports Medicine and Obstetrics. This position reports to the Orenco Practice Manager and works closely with the Orenco Medical Director. Overall responsible for directing and coordinating the daily functions and duties of the clinic; patient/clinician flow, compliance to regulatory requirements, ensuring education/training is up to date, HR management, scheduling (daily, weekly, and monthly), quality projects, safety for staff, patients and visitors, provides back-up support for clinical staff and attending meetings. Provides back-up support for 18 clinic support staff, who support approximately 23 providers. This position works collaboratively and supports coverage with the PAS Lead and has the ability to perform PAS functions as it relates to patient flow and the medical assistant role. Supervises Medical Assistants and Care Coordinators at Orenco Station Primary Care These responsibilities are performed in a manner that is consistent with the expectations of the Division of General Internal Medicine, the Department of Family Medicine, OHSU, HMC and Ambulatory Care. The Back Office Supervisor is on Call 24/7 for potential clinic and safety issues needing prompt attention.

Department Overview

This position provides leadership, expert guidance, and oversight for clinical staff at Orenco Primary Care, a shared clinic between Internal Medicine, Family Medicine, OHSU and Hillsboro Medical Center with a Family Medicine Residency program and several subspecialities including Geriatrics, Gender Affining Care, Office Based Addictions Treatment, Psychiatry, Sports Medicine and Obstetrics. This position reports to the Orenco Practice Manager and works closely with the Orenco Medical Director. Overall responsible for directing and coordinating the daily functions and duties of the clinic; patient/clinician flow, compliance to regulatory requirements, ensuring education/training is up to date, HR management, scheduling (daily, weekly, and monthly), quality projects, safety for staff, patients and visitors, provides back-up support for clinical staff and attending meetings. Provides back-up support for 18 clinic support staff, who support approximately 23 providers. This position works collaboratively and supports coverage with the PAS Lead and has the ability to perform PAS functions as it relates to patient flow and the medical assistant role. Supervises Medical Assistants and Care Coordinators at Orenco Station Primary Care These responsibilities are performed in a manner that is consistent with the expectations of the Division of General Internal Medicine, the Department of Family Medicine, OHSU, HMC and Ambulatory Care. The Back Office Supervisor is on Call 24/7 for potential clinic and safety issues needing prompt attention.

The Clinic is open 7:30AM –8:00 PM Mon. – Thursday and Friday 7:30 AM – 5:00 PM.

Function/Duties of Position

Daily Operations

• Ensures patient/clinician flow for efficiency within clinic
• Assists with clinic operations during times of short staffing or extreme busyness.
• Assists with crisis management.
• Ensures that all daily, weekly and monthly quality checks are completed
• Ensures that supplies/equipment/medications and vaccines are kept at PAR levels.
• Demonstrates collaborative problem-solving skills and conflict resolution. Provides daily “rounding/huddle” and will be accessible, available, and responsive to staff, providers and patients.
• Reviews provider schedules, including clinic, precepting and call schedules for gaps and overlaps.
• Assigns daily provider coverage for vacations, CME, FMLA, etc.
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