Supervisor - Clearance Center

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K

Life Insurance

Job summary

Goodwill of Central and Northern Arizona is seeking a supervisor to lead the Clearance Center at the Retail Operations Center (ROC). The role directs daily sales and production floor activities, builds strong teams, and ensures customer-focused service aligned with GCNA standards.

You will manage quality controls, budgets, reporting, and safety while developing staff through coaching and training. This on-site position requires reliable transportation and a track record of teamwork and

Qualifications

• High School Diploma or equivalent.
• 2+ years supervisory experience or equivalent work experience, required.
• One year customer service experience required.
• Demonstrated ability to lead, coach, train, and motivate others.
• Proficient with Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Directs all aspects relating to daily operations of the clearance center and sales/production floor.
• Leads and retains motivated, high performing teams through effective leadership.
• Builds and maintains relationships with customers and team members, ensuring excellent service.
• De-escalates customer situations and collaborates with upper management as needed.
• Manages budget, inventory, and daily paperwork.

Skills

Leadership

Customer Service

Coaching

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

515 N 51st Ave Phoenix Arizona, 85043, [phone]Starting Pay :$18.00 Hourly

Position Description

Leads and directs the team responsible for Clearance Center at the Retail Operations Center (ROC) for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales and production floor, leads the team and drives the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of all team members.

Essential Duties and Responsibilities

• Ensures standards for quality services are met, conducts quality assurance checks, and develops strategies for improvement.
• Maintains daily product par levels through proper management of rotations, ensuring that daily production and revenue goals are met.
• Assists with conducting new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Manages and adheres to assigned budget.
• Builds and manages strong working relationships with customers and team members, maintaining standards of excellent customer service.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the clearance department including managing and meeting team member and customer needs.
• Ensures the store is clean, well-kept, and reflects the Goodwill brand appropriately.
• Coordinates and effectively communicates with various GCNA divisions.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area, including determining product placement.
• Provides regular mentoring and training to develop skills of team members; ensures that team members are operating per company standards and procedures.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Immediately takes action and/or reports any unsafe or potential hazards.
• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
• Processes complex sales transactions, including customer returns.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or equivalent
• 2+ years supervisory experience or equivalent work experience, required
• One year customer service experience required
• Demonstrated ability to lead, coach, train, and motivate others
• Proficient with Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.