Supervisor- Chick-Fil-A Inside IND Airport

OHM Concession Group, LLC; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Supervisor at a bustling airport location, where you'll lead a dynamic team in delivering exceptional service. This role is pivotal in maintaining a clean and organized environment while ensuring that all team members adhere to high standards of customer interaction. With flexible shifts and opportunities for advancement, you will play a key role in creating a positive experience for both customers and staff. If you are passionate about the hospitality industry and thrive in a fast-paced environment, this position is perfect for you.

Benefits

Medical, Dental, and Vision Benefits

Bonus Program

Employee Referral Program

Discount Employee Meal

Time and a Half Pay on Major Holidays

Room for Advancement

Qualifications

• Minimum one year of hospitality experience; supervisory experience preferred.
• Ability to communicate effectively in English and motivate team members.

Responsibilities

• Assist store manager in maintaining a positive environment and customer service standards.
• Ensure compliance with cash handling and operational procedures.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Time Management

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Supervisor- Chick-Fil-A Inside IND Airport

Join to apply for the Supervisor- Chick-Fil-A Inside IND Airport role at OHM Concession Group, LLC

Supervisor- Chick-Fil-A Inside IND Airport

1 week ago Be among the first 25 applicants

Join to apply for the Supervisor- Chick-Fil-A Inside IND Airport role at OHM Concession Group, LLC

The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a TOTAL QUALITY EXPERIENCE for both the customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, while encouraging safe work practices, and a demonstrated commitment to our principles. This position acts a manager on duty in the absence of the store and/or assistant manager.

Flexible shifts and schedules available.

Duties & Responsibilities:

• Maintains a clean, organized and stocked environment and when necessary, assists in the distribution of product shipments.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Establishes effective and positive communication amongst all team members.
• Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
• Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
• Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.
• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
• Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies, and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
• Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.
• Pro-active in solving customer problems and satisfying customers in various situations.
• Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks, and food items.
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Consistently monitors, coaches, and encourages team members to meet the Company’s service standards.
• Follows all Company recipes and procedures, maintaining the highest quality and consistent product standards.
• Ensures that all team members are educated on our products and services.
• Tastes products on a per shift basis for quality assurance.
• Provides coaching and training on performance expectations.
  
  
  

Requirements & Qualifications:

• High school diploma or GED
• Minimum one year of hospitality or six months experience. Previous supervisory experience preferred.
• Ability to pass pre-employment (post offer) background check.
• Have the ability to communicate effectively in English
• Must be able to work overtime when business needs require, including weekends, evenings and special events as needed.
• Possess any applicable licenses such as food handlers where applicable by state and local laws
• Legally authorized to work in the U.S.
• Knowledge of computers (MS Word, Excel).
• Must possess a valid driver's license.
• Pleasant, polite manner and a neat and clean appearance.
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Be able to work in a standing position for long periods of time
• Able to bend and kneel through shift; able to lift up to 25 pounds or more
  
  
  

Perks:

• Full-time employees can take advantage of medical, dental and vision benefits.
• Bonus program that everyone including crew participate in.
• Employee Referral Program
• Discount employee meal
• Time and half pay on six major holidays
• Competitive wages
• Room for advancement
  
  
  

OHM is committed to positively impacting the lives of our Associates, Families and Business Partners.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at OHM Concession Group, LLC by 2x

Get notified about new Supervisor jobs in Indianapolis, IN.

Building Services Supervisor (Building Services Leader)

Team Leader (Part-Time supervisor) - Castleton Square - Indianapolis, IN

University of Indianapolis Bookstore Supervisor (Part-time)

Indianapolis, IN $65,000.00-$125,000.00 5 months ago

Warehouse Supervisor - Night Shift- Plainfield, IN

Plainfield, IN $65,000.00-$80,000.00 2 days ago

Indianapolis, IN $57,900.00-$81,000.00 1 day ago

Indianapolis, IN $63,000.00-$80,000.00 2 weeks ago

Indianapolis, IN $60,000.00-$70,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.