Supervisor - Casino Games

Bally's; Marquette (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages

Paid Time Off

Job summary

Bally’s Corporation in Marquette, IA, seeks a seasoned leader to oversee daily Table Games and Slot operations, ensuring exceptional guest service, regulatory compliance, and team development.

The ideal candidate will have casino operations experience, strong leadership and communication skills, willingness to work varying shifts including nights/weekends/holidays, and the ability to enforce internal controls and drive performance.

Qualifications

• Minimum 2-3 years of casino operations experience.
• Must be able to obtain and maintain required gaming license.
• Must be available to work varying shifts, including nights, weekends, and holidays.
• Experience in both Table Games and Slot operations is highly preferred.

Responsibilities

• Supervise daily operations of Table Games and Slot Departments to ensure efficient and compliant gaming operations.
• Enforce all applicable gaming regulations, internal controls, and company policies.
• Monitor gaming floor activity to protect assets and ensure game integrity.
• Authorize table openings/closures, fills, credits, jackpot payouts, and resolve variances.
• Investigate and document guest disputes, operational discrepancies, and incident reports.
• Ensure proper execution of Title 31 / AML procedures and suspicious activity reporting.
• Maintain visible leadership presence on the gaming floor to ensure high guest service standards.
• Coordinate with Surveillance, Security, Cage, and Count Room for operational and regulatory matters.
• Assist in scheduling and labor management to ensure adequate floor coverage.
• Conduct pre-shift meetings to communicate operational updates and expectations.
• Coach, train, and evaluate team members to drive performance and accountability.
• Ensure compliance with safety standards and emergency procedures.

Skills

Customer Service

Leadership

Verbal & written communication

Job description

Casino Queen Marquette
100 Antimonopoly St
Marquette, IA 52158, USA

Casino Queen Marquette
100 Antimonopoly St
Marquette, IA 52158, USA

Why Bally’s:
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

This leadership role oversees daily Table Games and Slot operations while ensuring exceptional guest service, regulatory compliance, and team development. The ideal candidate will have strong casino operations knowledge, leadership skills, and the ability to thrive in a fast-paced gaming environment. Must be flexible to work varying shifts, including nights, weekends, and holidays.

Responsibilities:

• Supervise daily operations of both Table Games and Slot Departments to ensure efficient and compliant gaming operations.
• Enforce all applicable gaming regulations, internal controls, and company policies.
• Monitor gaming floor activity to protect company assets and ensure game integrity.
• Authorize table openings/closures, fills, credits, jackpot payouts, and resolve variances.
• Investigate and document guest disputes, operational discrepancies, and incident reports.
• Ensure proper execution of Title 31 / AML procedures and suspicious activity reporting.
• Maintain visible leadership presence on the gaming floor to ensure high guest service standards.
• Coordinate with Surveillance, Security, Cage, and Count Room for operational and regulatory matters.
• Assist in scheduling and labor management to ensure adequate floor coverage.
• Conduct pre-shift meetings to communicate operational updates and expectations.
• Coach, train, and evaluate team members to drive performance and accountability.
• Ensure compliance with safety standards and emergency procedures.
• Strong knowledge of table games procedures and slot operations.
• Understanding of gaming regulations and internal control standards.
• Leadership and team development skills.
• Conflict resolution and decision-making ability in high-pressure environments.
• Strong verbal and written communication skills.
• Ability to analyze operational data and identify performance trends.
• Sound judgement and integrity in handling sensitive financial and regulatory matters.
• Adaptability and flexibility in a fast-paced, dynamic gaming environment.

Exposure to moderate high noise levels. Fast-paced environment requires constant situational awareness. Interaction with guests, team members, and regulatory officials. Occasional exposure to outdoor climates.

Additional Benefits:

What’s in it for you:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Required

Customer Service

Advanced

Behaviors

:

Motivations

:

Education

Experience

Required

Must be available to work varying shifts, including nights, weekends, and holidays.

Must be able to obtain and maintain required gaming license.

Minimum 2-3 years of casino operations experience

Preferred

Prior supervisory experience preferred

Experience in both Table Games and Slot operations is highly preferred.

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.