Supervisor Cashier Casino Services -Shift Manager Dual Rate-Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading gaming and resort company is seeking a Supervisor Casino Cashier in Atlantic City. This role involves overseeing cashiering activities, training staff, and ensuring compliance with regulations while providing excellent customer service. Ideal candidates will possess strong leadership skills and prior supervisory experience in a casino environment.

Benefits

Paid Time Off

401(k)

Medical, Dental, Vision Insurance

Life & Disability Insurance

Qualifications

• Three to five years supervisory experience required.
• Knowledge of casino rules, regulations and procedures.
• Experience in management of large staff preferred.

Responsibilities

• Monitor casino cashiering activities and maintain service standards.
• Train and develop employees, ensuring compliance with policies.
• Supervise cashier's cage operations and ensure regulatory compliance.

Skills

Strong interpersonal skills

Customer relations skills

Strong leadership

Communication skills

Education

College degree preferred

Job description

ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. The primary responsibility of this position will be to function as a Supervisor Casino Cashier. When functioning as a Supervisor, this position will monitor casino cashiering activities on the front line, in the specialty banks, in the master coin bank and coin redemption areas. Monitors Games Clerk & outlet cashier drop activities. Responsible for scheduling casino cashiers and games clerk personnel. Disseminates information to cashiers and games clerks in reference to internal control procedures, state regulations and customer regulations. Works specialty bank or front line upon request. Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs. Trains all new employees and retrains existing employees. Maintains and updates operating manuals and training material for department. When not functioning as a Supervisor, this position may function as a Cashiering Shift Manager. When functioning as a Shift Manager, this position will maintain and enforce physical safeguards over all monies, forms and records relating to cashiering and games clerk functions. Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment. Ensures regulatory compliance with all policies and procedures. Ensures maximum productivity, and a smoothly run operation. Ensures facilities and equipment are available and functioning. Supervises the operation of the cashier’s cage, table games cage, or slot machine cage in accordance with N.J.A.C 19:41-1.1(a)1.ix. Participates in the supervision, operation and/or support of Caesars multi-casino Bad Beat system. EDUCATION/SKILLS/EXPERIENCE: College degree preferred. Strong interpersonal and communications skills required. Knowledge of casino rules, regulations and procedures. Strong leadership and customer relations skills. Three to five years supervisory experience required. Previous cashiering experience or related areas preferred. Experience in the management of a large staff and exposure to senior management helpful. DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

COMPENSATION & BENEFITS:

Starting Rate $55,000-$60,000

Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance**Benefits for unionpositions are subject to Collective Bargaining Agreement**