Supervisor, Case Processing - Des Moines IA

CoreCivic; Des Moines (IA); On-site; USD 83,483,000 - 113,239,000; Full time

Job summary

CoreCivic in Des Moines, IA is seeking a Supervisor, Case Processing to lead ICE case processing and administrative support. The role oversees staff, schedules, and priorities to ensure timely docket management, data entry, and records handling in alignment with ICE missions.

The incumbent will supervise a team, implement quality controls, and coordinate with ICE and DHS partners while staying current on immigration regulations. Travel within the United States may be required.

Qualifications

• Bachelor's degree in Criminal Justice, Social or Behavioral Science, or a related field is required.
• Three years of experience in criminal justice, corrections, or a related field is required.
• One year of supervisory experience or one year as a Case Processing Specialist is required.
• Proficiency in Microsoft Office applications is required.

Responsibilities

• Supervises case processing staff in the performance of their duties, ensuring compliance with regulations and best practices.
• Implements and monitors quality control measures for accurate case management and records.
• Directs and coordinates diverse functions in coordination with ICE operations and detention standards.
• Interfaces with ICE headquarters and field staff, DHS and DOJ officials, and third-party providers.
• Conducts team meetings and evaluates staff performance.

Skills

Leadership

Supervisory experience

Detail-oriented

Bilingual (preferred)

Microsoft Office

Education

Bachelor's degree in Criminal Justice/Social/Behavioral Science

Tools

Microsoft Office

Job description

$34.34 per hour At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a

$34.34 per hour At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Supervisor, Case Processing. Come join a team that is dedicated to making an impact for the people and communities we serve. The Supervisor, Case Processing is responsible for the supervision of case processing and administrative support to Immigration and Customs Enforcement's (ICE) immigration mission under the direction of ICE field office personnel. Manages staff during assigned shift to maintain adequate coverage, manage caseloads, set priorities, and ensure timely completion of tasks to oversee ERO case processing, docket management, data entry and records management, and removal management assistance. Plays a critical role in aligning administrative support functions with ICE’s core mission and operations.

Essential Functions

The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

• Supervises case processing staff in the performance of their duties ensuring their work is in compliance with regulations and best practices. This includes training new employees, providing guidance and support to the team, listening to concerns and effectively resolving disputes or issues; taking corrective or disciplinary action; developing work schedules for subordinates; monitoring case management assignments; and approving leave requests.
• Implements and monitors quality control measures to ensure accurate and compliant case management. Maintains compliance with accreditation standards and other relevant requirements.
• Conducts internal case reviews and audits to verify accuracy and timely completion of document preparation and case management, case files and records review in ICE systems and removal documentation, confirming compliance with legal and ethical standards. Stays current on changes in immigration laws and regulations.
• Directs and coordinates the execution of diverse and complex functions in coordination with other operations of ICE. Facilitates support of essential operations and maintains compliance with applicable policies and detention standards.
• Serves as a technical expert and liaison in developing and maintaining relationships with various stakeholders in the federal government. Interfaces with ICE headquarters staff, local field office staff, including Field Office Directors (FODs), program staff, facility staff, other Department of Homeland Security (DHS) and Department of Justice officials, and third-party service providers.
• Participates in recruitment, hiring and onboarding of new staff. Makes recommendations to supervisors concerning personnel matters such as employment, retention, promotion, wage adjustments, and discipline.
• Motivates and encourages staff to perform their duties consistent with policy and procedures. Completes evaluations on all staff under direct supervision. Reviews contributor feedback provided by peers or other supervisors in accordance with company guidelines.
• Facilitates team meetings, case strategy sessions, and other collaborative activities. Maintains clear communication with staff, clients, and other stakeholders.
• Communicates effectively and coherently with administration, staff, detainees, federal officials, and the general public, particularly in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgement. This includes giving information, instructions and directions, mediating disputes, advising of rights and processes, and providing reliable testimony in court or other formal settings.
• Domestic U. S. travel may be required.

Qualifications

• Graduate from an accredited college or university with a Bachelor's degree in Criminal Justice, Social or Behavioral Science, or a related field is required.
• Three years of experience in criminal justice, corrections, or a related field is required.
• One year of supervisory experience or one year as a Case Processing Specialist is required.
• Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Strong leadership and supervisory skills are required.
• Must be proactive, detail-oriented, and able to thrive in a fast-paced environment.
• Bilingual skills, with the ability to communicate verbally and/or in writing is preferred.
• Proficiency in Microsoft Office applications is required.

CoreCivic is a Drug Free Workplace & EOE – Vets/Disabled.