Supervisor, Care Coordination (LCSW) - Case Management - Full-time 8 Hour Days (Exempt) (Non-Union)

University of Southern California; Glendale (CA); On-site; USD 115,000 - 189,000; Full time

Job summary

University of Southern California Keck Hospital in Glendale, CA seeks a LCSW Care Coordination Supervisor. You will lead clinical and operational care coordination, supervise staff, manage schedules, vacations, timecards, and contribute to department goals and quality improvement.

The role requires a CA-licensed LCSW, 2 years of healthcare social work experience, and 1–2 years supervisory experience. You’ll coordinate transplant social work, mentor staff, monitor performance, and participate in

Qualifications

• Master's degree in Social Work/Social Welfare from an accredited college or university.
• 2 years experience as a clinical social worker in a health care setting (acute hospital or related).
• 1–2 years supervisory experience.

Responsibilities

• Coordinate and integrate clinical resource management at intradepartmental, interdepartmental and hospital-wide levels.
• Provide care to patients when assigned.
• Establish performance improvement and quality control activities.

Skills

Leadership

Staff supervision

Quality improvement

Interdisciplinary coordination

Education

Master's degree in Social Work

Job description

The LCSW Care Coordination SW Supervisor is a leader with sound clinical skills and actively assists the Leadership in coordinating both clinical and operational duties. The Supervisor oversees departmental staff including Transplant Social Workers in an effective and efficient manner. This includes creating staff schedules, daily assignments, vacation approvals, timecard management, contributing toward department goals, and participating in necessary disciplinary actions for staff. Supports the daily logistics of the Care Coordination department. Has extensive knowledge of department processes. Assists in selecting, training, performance review, and supervision as well as participating in Quality Improvement activities.

Essential Duties

• Coordinates and integrates various clinical resource management activities on intradepartmental, Interdepartmental and hospital wide levels.
• Takes an assignment when necessary to provide care to patients.
• Establishes and maintains performance improvement and quality control activities which support the Department and the hospital.
• Monitors staff's clinical responsibilities in providing psychosocial assessment, interventions, and evaluation of the effectiveness of treatment plans in accordance with standards of practice and scope of care.
• Provides consultations to staff on difficult cases and provides a second opinion
• Keeps staff's licenses, certifications, fire card and annual health assessment's up to date.
• Plans for appropriate staffing, monitors, and adjusts as indicated by patient census, acuity or staffing changes. Creates and publishes daily Work Assignment by 8:00 AM
• Assists with staff evaluations. Plans for provision of services through appropriate levels of qualified, competent staff.
• Assists the Director in staff performance appraisals and performance management activities including monitoring attendance records.
• Performs document review audits for completeness, accuracy, appropriateness, and clarity of documentation by staff
• Supports and mentors staff.
• Manages escalations from staff.
• Provides for orientation, training and continuing education of staff.
• Actively assists with staffing transplant clinic and selection committees.
• Works with staff to ensure necessary information is transmitted to the Independent Living Donor social worker.
• Assists Leadership in establishing long and short-term goals for the Department, and remaining within acceptable variance of departmental operational and productivity budgets.
• Monitor space/resource requirements and utilization of outside resources.
• Assists with KRONOS time keeping.
• Proactively implements and maintains systems/protocols to improve operations.
• Completes eSRM reports.
• Is a team player.
• Displays a positive attitude.
• Performs other duties as assigned.

Qualifications

• Req Master's degree in Social Work/Social Welfare from an accredited college or university
• Req 2 years Experience as a clinical social worker in health care setting, including an acute hospital or related area
• Req 1 - 2 years Previous supervisory experience.

• Req Demonstrated ability to effectively work with physicians, staff, and patients.
• Req Demonstrates ability to work independently with minimal direction and supervision.
• Req Demonstrates ability to manage staff escalations
• Req Committed to excellence in patient care and customer service.
• Req Ability to perform a variety of complex analytical and administrative duties and manage conceptual assignments

• Req Licensed Clinical Social Worker - LCSW (CA DCA) Licensed Clinical Social Worker (LCSW) in state of California.
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Board Certified Board of Behavioral Sciences approved 15-hour clinical supervision course.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certified Clinical Transplant Social Worker (CCTSW) Valid and current California License.

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital's world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The annual base salary range for this position is $114,650.00 - $189,172.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20181989

Posted Date 10/23/2026