Supervisor, Building Services

NYU Langone Hospitals; New York (NY); Hybrid; USD 66,000 - 68,000; Full time

Benefits offered by this job

Benefits and wellness program

Job summary

NYU Langone Health in New York seeks a Supervisor, Building Services to oversee patient transport and related facility operations, ensuring safety, efficiency, and high-quality service across patient areas. The role coordinates with hospital teams and implements service improvements.

You will supervise staff, schedule assignments, monitor performance, and drive safety and sanitation compliance while aligning with departmental policies and regulatory requirements.

Qualifications

• Bachelor's degree plus two years of supervisory experience.
• Good communication skills.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Maintains safety and sanitary standards in areas of responsibilities.
• Develops short and long range plans for the accomplishment of goals; addresses contingencies and reports to supervisor.
• Establishes daily assignment schedules for all employees and monitors their work.
• Evaluates staff performance, provides counseling, and implements improvement plans.
• Plans staff development and ensures policies are followed.
• Prepares daily reports and observes service line functions to ensure quality.

Skills

Supervisory experience

Communication skills

Education

Bachelor's degree

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.erPoint on her recognition presentation.

For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Supervisor, Building Services.

In this role, the successful candidate is responsible for supervising patient transport personnel to ensure employees demonstrate competency in patient transport as it relates to: Patient safety (safe handling of patients, double identification, ticket to ride, safety inspection of transportation equipment); Knowledge and use of the automated patient dispatch system; Knowledge and use of service elevators to include efficient vertical transport and response to critical calls; Dispatcher knowledge of automated patient transportation system to include responding to patient transport and elevator calls.

Job Responsibilities:

• Maintains safety and sanitary standards in areas of responsibilities.
• Participates in developing, planning and implementing new programs, including the development of related procedures/processes. Communicates the need for new policies and procedures to their supervisor in a timely manner. Submits reports/plans, which are requested by superiors, on time. Develops short and long range plans for the accomplishment of goals; addresses all contingencies in a plan. Communicates the reason for a delay in accomplishing a plan to the supervisor within a reasonable time.
• Utilizes audit result, quality improvement reports and accident reports to improve the quality of service. Evaluates practices and identifies areas where decrease in transportation time can be made. Arranges work to reduce or avoid overtime. Uses supplies efficiently. Uses equipment efficiently and ensures that equipment is in good working condition, is cleaned and stored in a secure area.
• Participates in cost control activities by seeking the most effective method of delivering services and maintains an awareness of the cost impact of decisions and actions. Reports daily the activities of all employees under his/her supervision; also, any incidents that have occurred. Composes related and required information in a neat and well written manner utilizing department forms whenever applicable.
• Establishes daily assignment schedules for all employees under his/her supervision and monitors their work. Defines the expected outcome and time of completion of daily duties to the employee. Clearly communicates the objective of the assignment to the employee. Institutes appropriate follow-up with the employee to ensure that the desired outcome is reached. Assigns work in order to accomplish goals in a timely fashion and makes allowances for individual initiative. Solicits feedback from the employee to ensure the assignment is understood. Allocates resources appropriately so that the task can be accomplished. Informs the employees of their assignment immediately upon reporting to work or in advance. Distributes assignments equitably. Conducts patient and client interviews, as well as conducts Shadow Rounds to ascertain quality of service.
• Evaluates and documents staff performance, records, and reports personnel absences, and performs personnel counseling. Recognizes the need to counsel subordinates and performs counseling in a timely fashion. Explains to the employee clearly what his/her responsibilities are and standards of performance. Offers guidance for improving performance to the employee. Disciplines subordinates, when necessary, in accordance with Human Resources policies and procedures and the Collective Bargaining Agreement. Brings to the employees attention areas of performance needing improvement as soon as they are recognized with a plan and a time frame for correction. Approaches the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures.
• Develops and encourages a program of staff development. Plans the training and development of staff in advance of implementation. Trains staff members effectively and maintains detailed records of performance and training status or probationary employees. Ensures that policies and procedures are followed and that staff awareness to said policies is understood and being implemented.
• Prepares daily reports and informs his/her supervisor or incidents that may or may not be job related. Tours each area of responsibility, covering each assigned area to observe all service line functions with the Building Services Department to include; Patient Transport, Cleaning, and Linen to determine compliance with instructions and quality of work. Inspects each area to ensure that all safety, health, and sanitation regulations are met in accordance with Federal, City, and State regulations. Ensures that cleaning staff follows proper policies and protocol as written in departmental policies and procedures manual.

Minimum Qualifications:

To qualify you must have a Bachelors degree plus two years of supervisory experience or an equivalent combination of education and experience. Good communication skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal-opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,300.00 - $68,348.80 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here