Supervisor, Billing and Settlement

RXO Inc.; Gainesville (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Disability and life insurance

Employee Assistance Program

Paid time off and holidays

Job summary

RXO Inc. is seeking a Supervisor, Billing and Settlement in Georgia to lead a team of billing analysts and drive efficiency across the billing lifecycle. You will oversee day‑to‑day operations, ensure accurate resolutions, and partner with internal teams to implement new billing technologies.

The role emphasizes supervision, workload balancing across locations, and strong communication to deliver world‑class service to customers and carriers in North America.

Qualifications

• 5 years of audit, accounts receivable/payable, load planning, transportation, or logistics experience.
• Strong written and verbal communication skills and the ability to present information clearly.

Responsibilities

• Supervise and develop a team of billing and resolution analysts, managing day‑to‑day operations and productivity metrics.
• Measure and distribute workload across multiple locations; maintain SOP documentation.
• Address issues promptly and inform parties of timely, accurate resolution.
• Collaborate with internal departments to adopt technologies and practices improving daily functions.
• Audit carrier freight bills and interpret tariffs and contracts; identify errors and duplicate billing.
• Improve the efficiency of routing freight bills and the billing cycle from carrier to client payment.
• Assist in creating design requirements and implementing new billing paperwork processing technology.

Skills

Team leadership

Billing & settlement analytics

Process improvement

Communication skills

Education

Bachelor's degree in Business or Transportation/Logistics

Tools

Microsoft Office

Excel

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Supervisor, Billing and Settlement at RXO, you will be responsible for managing a team of analysts, obtaining information to resolve open tasks and continuously seeking opportunities to improve current processes. Your focus will be on delivering world‑class service that exceeds our customers' expectations.

What your day‑to‑day will look like:

• Supervise and develop a team of billing and resolution analysts, including managing day‑to‑day operations, developing metrics and measuring productivity
• Measure and distribute workload across multiple locations; maintain documentation for all billing and resolution standard operating procedures (SOP)
• Address issues immediately and appropriately and inform parties of timely and accurate resolution
• Work with internal departments to learn other technologies and practices that may enhance daily functions and increase knowledge
• Audit carrier freight bills and interpret tariffs and contracts; investigate and diagnose potential errors and duplicate carrier billing
• Facilitate and improve the efficiency of the current routing of freight bills and the billing cycle time from carrier freight bill to client payment
• Assist with creation of design requirements and implementation of new billing paperwork processing technology

At a minimum, you'll need:

• 5 years of audit, accounts receivable, accounts payable, load planning, transportation, or logistics‑related experience

It'd be great if you also have:

• 1 year of supervisory or team lead experience
• Bachelor's degree in Business or Transportation/Logistics, or an equivalent combination of education and experience
• Proficiency with Microsoft Office, especially with Excel spreadsheets and data entry
• Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience
• Strong attention to detail and follow‑up skills with the ability to identify and resolve problems

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre‑tax accounts to help streamline eligible expenses

• Company‑paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.