Senior Supervisor, Operations

RXO, Inc.; Warren (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-mq

Paid time off and holidays

Employee assistance program (EAP)

Career and leadership development

Job summary

RXO, Inc. is seeking a Senior Supervisor, Operations to oversee daily logistics, carrier performance, and customer service resolution. You will lead a team within the Dedicated Carrier program and drive process improvements using Lean concepts.

You will analyze data, support RFQ submissions, coordinate with carriers, and maintain a safe, efficient work environment. Weekend/holiday on-call duties may be required as business needs dictate.

Qualifications

• Minimum 5 years of experience in supply chain, logistics, or related field.
• Excellent verbal and written communication skills; able to communicate data clearly to stakeholders.
• Experience leading logistics and carrier performance improvement initiatives.

Responsibilities

• Manage and lead the Dedicated Carrier program daily operations, including QBRs and performance reviews.
• Identify opportunities for continuous improvement, apply Lean concepts to lower costs and boost performance.
• Oversee carrier RFQ submissions and provide customer-facing recommendations.
• Collaborate to analyze large data sets and translate findings into actionable customer plans.
• Monitor DDS Carrier Performance and Carrier Scorecard management.
• Serve as escalation point for customer regional parts distribution facilities.
• Respond to inquiries from carriers, clients, and customers.
• Maintain a safe work environment and report incidents as required.
• Work with others to resolve issues impacting performance and morale.

Skills

Supply chain experience

Team leadership

Data analysis

Communication skills

Education

Bachelor’s degree in Logistics or related field

Tools

Microsoft SharePoint

Power BI

Routing software

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and carrier performance. You’ll ensure that all logistics, transportation, communication and customer service issues and requests are resolved in a manner that meets or exceeds the customer’s expectations. We will equip you with the best tools in the industry to grow and develop to a level that will help you reach your career goals.

What your day-to-day will look like:

• Manage and lead your team in the daily management of the Dedicated Carrier program, including facilitating QBR roundtables and performance reviews
• Review procedures and work habits to determine opportunities for continuous improvement, and implement steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
• Work with your team to optimize Dedicated Carrier Route RFQ submissions; review overall solutions and provide recommendations to the customer
• Partner with your team to analyze large sets of data and to produce actionable plans or recommendations for the customer
• Manage DDS Carrier Performance through the continuous improvement process and Carrier Scorecard management
• Act as the point of escalation for the customer’s regional parts distribution facilities
• Answer inquiries from carriers, client and/or customers
• Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management
• Collaborate with others to resolve all issues that impact job performance, employee morale and customer satisfaction

At a minimum, you’ll need:

• 5 years of experience in supply chain, logistics, transportation, or a related field
• Experience with Microsoft Office (Word, Excel, and PowerPoint)

It’d be great if you also have:

• Bachelor’s degree in Logistics or a related field
• 5 years of experience managing a logistics/supply chain team, including hiring, mentoring, training, counseling and conducting annual reviews
• Availability to work weekends, holidays, off‑hours and/or on‑call shifts as the demands of the business dictate
• Availability to travel 10-20% of the time
• Experience with process improvement initiatives
• Familiarity with Microsoft SharePoint; understanding of Microsoft Power BI and routing software
• Excellent verbal and written communication skills; able to communicate and present clean, organized, and thorough information and data appropriate for intended audience
• Ability to work independently and in a team environment; customer-focused and results-driven work style

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.