Supervisor Billing

CommonSpirit Health; Phoenix (AZ); On-site; USD 85,000 - 100,000; Full time

Job summary

CommonSpirit Health seeks a Supervisor Billing to lead the revenue cycle team, optimize insurance and patient billing workflows, and drive financial performance. You will mentor staff, manage performance reviews, and ensure accurate billing and compliance with healthcare regulations.

The role emphasizes data-driven process improvements, cross-department collaboration, and adapting to evolving payer requirements to sustain growth and improve the patient experience.

Qualifications

• Minimum three years in healthcare business processes related to billing or Patient Financial Services.
• Proven leadership or supervisory experience.
• Strong knowledge of payer requirements and insurance workflows.
• Proficient in Windows and Office applications.

Responsibilities

• Oversee the full lifecycle of billing workflows and staff performance.
• Lead hiring, training, and career development for the billing team.
• Conduct random audits and implement coaching to improve accuracy.
• Negotiate with insurance providers to resolve bottlenecks and maintain cash flow.
• Ensure compliance with regulatory and accrediting standards.

Skills

Leadership

Billing & Revenue Cycle

Healthcare payer knowledge

Staff mentoring

Data-driven decision making

Communication

Education

High School Diploma or GED

Associate Degree (preferred)

Tools

Cerner EMR

Google Suite

Microsoft Office

Job description

Job Summary and Responsibilities

As our Supervisor Billing, you will serve as a strategic leader responsible for overseeing the entire lifecycle of insurance and patient billing systems. You will champion a culture of excellence by designing, implementing, and refining workflows that ensure high-level accuracy, financial efficiency, and a superior patient experience. By bridging the gap between clinical operations and financial performance, you will ensure our department remains compliant, productive, and aligned with the hospital’s broader mission.

Every day you will manage the heartbeat of our revenue cycle, from optimizing billing workflows to mentoring and developing a high-performing team. Your responsibilities include overseeing staff scheduling, conducting performance appraisals, and facilitating professional development through regular training and in-services. You will also proactively monitor financial outcomes by auditing billing accuracy, resolving complex insurance provider disputes, and managing day-to-day operations to ensure all regulatory, safety, and departmental standards are met.

To be successful in this role, you will bring strong leadership experience, a deep understanding of healthcare reimbursement, and the ability to thrive in a data-driven environment. You are a results-oriented professional who excels at delegating effectively, identifying process improvements, and fostering professional relationships across all hospital departments. With your expert knowledge of industry billing trends and commitment to quality control, you will effectively lead your team to meet organizational goals and drive sustainable financial growth.

• Design and maintain high-efficiency billing systems to ensure timely, accurate revenue processing.
• Lead the full employee lifecycle, including hiring, training, performance management, and career development.
• Execute random billing audits to maintain quality control and implement corrective coaching as needed.
• Represent the department in negotiations with insurance representatives to resolve cash flow bottlenecks.
• Establish and enforce robust departmental policies that comply with all regulatory and accrediting agencies.
• Monitor operational volumes and project future service needs to ensure long-term departmental scalability.

Job Requirements

Required

• High School Diploma or GED.
• A minimum of three years of experience in healthcare business processes, specifically within a physician’s office, Patient Financial Services, Patient Accounting, Patient Scheduling, or Admitting.
• One year of proven leadership or supervisory experience.
• Comprehensive familiarity with healthcare business office activities, including Admitting, Pre-admitting, Insurance Verification, Billing, Collection, Cash Management, and Customer Service.
• Strong understanding of third-party payer requirements, including federal, state, and private health care plans and authorization processes
• Advanced computer literacy with proficiency in Microsoft Windows and Microsoft Office Suite (Outlook, Word, and Excel).
• Must possess professional credibility, high ethical standards, excellent communication and interpersonal skills, and the ability to work as a self-starter with minimal supervision.
• Proven ability to be creative, flexible, and comfortable adapting to change in a fast-paced environment.

Preferred

• Associate Degree in a related field.
• Working knowledge of the Google Suite of applications.
• Experience with Cerner Electronic Medical Record (EMR) systems.
• Familiarity with system maintenance specifically related to Patient Financial Services applications.

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.