SUPERVISOR - BEVERAGE - FT

Seminole Hard Rock Hotel & Casino; Coconut Creek (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Beverage Supervisor to enhance guest experiences through exceptional service. The role entails overseeing beverage operations, ensuring a friendly atmosphere, and maintaining a clean and safe environment. Candidates should have a high school diploma or equivalent, prior supervisory experience, and be TIPS certified. Proficiency in Microsoft programs is also required.

Qualifications

• Supervisory experience in a restaurant/lounge setting preferred (1-2 years).
• Must be TIPS certified.
• Ability to analyze Food & Beverage data.

Responsibilities

• Assist in efficient operation of the Beverage Department.
• Create a fun and positive environment for Guests.
• Handle Guest concerns professionally.

Skills

Basic mathematical skills

Food & Beverage analysis

Customer service

Education

High school diploma or GED

Bachelor of Arts in Food & Beverage Management

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Our Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

Responsible for assisting in the efficient and effective operation of the Beverage Department to provide a positive guest experience.

SERVICE INITIATIVE:

• Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Qualifications

• High school diploma or GED and/or Bachelor of Arts in Food & Beverage Management or related field
• One to two years of restaurant/lounge supervisory experience is preferred, or an equivalent combination of education and/or work experience
• Must be TIPS certified
• Must possess basic mathematical skills which include the ability to add, subtract, multiply and divide, specific to position responsibilities
• Must be able to analyze Food & Beverage data
• Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino relatedenvironmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).