Supervisor Benefits Administration - American Heritage

The Standard; United States; Remote; USD 57,000 - 93,000; Full time

Job summary

A financial services company is seeking a Supervisor Benefits Administration to oversee critical billing tasks and manage team performance. Candidates should have over 5 years in customer service and 2 years in a leadership role, preferably in the insurance sector. Strong communication and problem-solving skills are essential, along with advanced Excel proficiency. The role offers competitive pay and a comprehensive benefits package.

Benefits

Medical, dental, and vision benefits

401(k) plan with matching contributions

Annual incentive bonus plan

Generous paid time off including 11 holidays

Qualifications

• 5+ years of customer service experience in an office or business environment.
• 2+ years of leadership experience.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Oversee team of customer-facing roles for key partners.
• Manage quality assurance process and results.
• Hire, train, inspire, and develop employees.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Salesforce

Microsoft Word

Job description

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Supervise the activities of team personnel to provide ownership of critical billing tasks for targeted broker blocks of business under our Valued Partner Relations (VPR) model. The Supervisor Benefits Administration will have the following:

• Demonstrated skills: Apply principles and techniques of management and supervision to coach, empower and motivate employees; identify opportunities for workflow, procedural or systems improvements, and the means to accomplish them; effectively negotiate and mediate to arrive at mutually acceptable decisions with field and home office personnel; make prompt decisions and recommendations in the absence of specific directions.

• Ability to: Communicate and lead change efforts in support of division goals; effectively handle change. Apply techniques of supervision including communication, listening, leadership, team building, and role modeling; express ideas clearly and accurately in both written and verbal communication.

• Working knowledge of: Division operations; human resource practices, procedures and requirements; Employee Benefits products, contracts, administration and procedures; procedures and systems.

PRINCIPAL ACCOUNTABILITIES / ESSENTIAL FUNCTIONS

• Oversee team of customer-facing roles for key partners, including strategic problem-solving, collaboration across internal teams, and regular customer-facing communication to ensure accurate billing and administration support.

• Direct team personnel to meet established production standards for responsiveness and accuracy.

  • Manage quality assurance process and results to drive continuous individual and team improvement.

  • Coordinate and partner with other leaders to ensure maximum consistency and efficiency in process.

• Review, negotiate, and resolve problems or issues with/for policyholders, field personnel, team members and other internal and external customers.

• Promote and maintain a collaborative team environment within your team and with cross functional teams within billing, sales support and field sales and account executives.

• Hire, train, inspire and develop employees, foster an engaging work environment with intrinsic and extrinsic rewards.

  • Hold employees self-accountable to behavior and performance in accordance with Lean principles, our values, competencies.

  • Provide support to the team, understand how the team is performing, identify and ensure problems are surfaced and addressed at the appropriate level, coach and develop employees to solve problems,

  • Develop and maintain efficient and effective workflow and staffing to ensure regular processing targets are met.

  • Ensure measurement of performance provides line of sight metrics from department, team and individual levels

Skills and Background You’ll Need

• Education: High School Diploma or equivalent

• Experience:

  • 5+ years of customer service experience in an office or business environment

  • 2+ years of leadership experience

  • Insurance industry experience, specifically employee voluntary benefits, highly preferred

  • Must have advanced proficiency in Microsoft Excel and intermediate knowledge of Word, Share Point, Teams and Salesforce

  • Strong written and verbal communication skills with proven ability to interpret complex data and interact with customers, including resolving escalated situations

  • Demonstrated problem solving, decision making and analytical thinking consistent with company objectives

  • Comfortable in a highly collaborative environment and open to both giving and receiving feedback

Key Behaviors of a Successful Candidate

• Leadership: May serve as a role model to other team members, customers and project team members to enable success in meeting team and departmental goals.

• Autonomy: May receive instruction, guidance and direction from direct manager or more senior professionals.

• Interpersonal Skills: Listens attentively, actively shares information, and works cooperatively to build and strengthen relationships. Communicates moderately complex issues clearly and concisely.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range: $57,750.00 - $92,250.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.