SUPERVISOR - BANQUET

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 45,000 - 50,000; Full time

Job summary

Join a leading entertainment venue as a Banquet Supervisor, responsible for overseeing banquet staff and ensuring exceptional service delivery. This role offers a dynamic environment where you'll involve training and coordinating operations to enhance guest experiences during events. Competitive benefits include medical, free meals, and a bonus program.

Benefits

Medical, Time Off and Retirement benefits

Free Meals, Free Uniforms, Free Parking

Discounts at Hard Rock properties

Participation in an annual bonus program

Training and Leadership development programs

Qualifications

• 2-5 years of Food & Beverage experience preferred.
• Experience in a restaurant or banquet setting.
• Cash handling knowledge required.

Responsibilities

• Supervise banquet service team and ensure all operations run smoothly.
• Train and develop banquet staff to maintain service standards.
• Document coaching and training sessions with team members.

Skills

Leadership

Communication

Service orientation

Team management

Education

High school diploma or GED

Job description

Join to apply for the SUPERVISOR - BANQUET role at Hard Rock Casino Cincinnati

1 week ago Be among the first 25 applicants

Join to apply for the SUPERVISOR - BANQUET role at Hard Rock Casino Cincinnati

Get AI-powered advice on this job and more exclusive features.

Overview

The Banquet Supervisor is primarily responsible for the supervision of the banquet staff, servers, bar porters and bartenders, and coordinates all food and beverage services within the banquet department. You will help train the banquet team and oversee the implementation of hotel standards for banquet set ups, maintenance of banquet spaces, and directing overall operations to maintain and improve the food and beverage functions of banquet events.

Overview

The Banquet Supervisor is primarily responsible for the supervision of the banquet staff, servers, bar porters and bartenders, and coordinates all food and beverage services within the banquet department. You will help train the banquet team and oversee the implementation of hotel standards for banquet set ups, maintenance of banquet spaces, and directing overall operations to maintain and improve the food and beverage functions of banquet events.

Benefits Include

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay range $45,000 - $50,000
  
  
  

Responsibilities

• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
• Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
• Supervise the setup of banquet rooms according to BEO’s
• Ensure the cleanliness of rooms, storage facilities and equipment.
• Assist in maintaining proper inventory of tools and products (i.e., beverages, linen, notepads etc.)
• Work with the Catering/Sales team, AV Dept, Kitchen staff and Chef’s to ensure all banquet operations have all required set up and all events run smoothly.
• Supervise banquet service team and hold them accountable.
• Document one-on-one meetings, coaching and training sessions with team members and send documentation to HR in a timely manner.
• Ensure daily recap is completed at the end of your shift daily.
• Ensure banquet charges and covers are correctly entered into the Point-of-Sale system and Delphi.
• Maintain banquet inventory.
• Complete all brand required training.
• Complete sexual harassment and abusing conduct training as assigned.
• Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
• Order supplies, linens, uniforms, and outside purchases.
  
  
  

Qualifications

• Ability to deliver a service level of service which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Proven ability to direct, motivate and develop staff.
• Ability to lead and mentor team to meet objectives.
• Adaptable to changing plans to achieve organizational goals.
• High school diploma or GED required.
• Experience in a restaurant or banquet setting.
• 2-5 years of Food & Beverage experience preferred.
• Cash handling knowledge required.
  
  
  

Software Powered by iCIMS

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at Hard Rock Casino Cincinnati by 2x

Get notified about new Banquet Supervisor jobs in Cincinnati, OH.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.