Supervisor, AR Follow Up (onshore/offshore) - Fully Remote

Med-Metrix; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Supervisor for the Accounts Receivable Team, where you will lead both onshore and offshore operations in a fully remote environment. This role is pivotal in ensuring effective revenue cycle management, guiding a team of professionals, and maintaining high standards of productivity. You will leverage your leadership and analytical skills to foster a collaborative atmosphere while ensuring compliance with healthcare regulations. If you are passionate about healthcare and possess a strong background in accounts receivable, this is an exciting opportunity to make a significant impact in a dynamic and supportive setting.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years supervisory experience in a related field.

Responsibilities

• Supervise daily activities of Accounts Receivable Team Leads.
• Monitor productivity and conduct employee evaluations.
• Manage QA/Productivity for both onshore and offshore teams.

Skills

Leadership Skills

Analytical Skills

Problem Solving

Interpersonal Skills

Organizational Skills

Communication Skills

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

All Jobs > Supervisor, AR Follow Up (onshore/offshore) - Fully Remote

Supervisor, AR Follow Up (onshore/offshore) - Fully Remote
Fully Remote • Remote • Accounts Receivable

Full-time

Job Purpose:

Responsible for the supervision activities and operations of the overall functions of the Accounts Receivable Team Leads both Onshore/Offshore.

Duties and Responsibilities:

• Organizes, directs, and monitors daily activities of Account Receivable Team Leads Onshore/Offshore as it relates to Insurance Follow-up/Revenue Cycle Management.
• Distributes workload to team, monitors and reviews performance.
• Monitors and analyzes productivity of Account Receivable Team Leads and completes employee evaluations for Team Leads.
• Fields questions from Team Leads as well as offshore vendor.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Prepares reports and correspondence as needed.
• Manages QA/Productivity for both onshore/offshore AR team, ensuring completion is timely and communicated to management team.
• Compiles status and work-volume reports for management.
• Interviews, trains, motivates, and rewards Account Representatives.
• Manages disciplinary personnel issues and escalates accordingly.
• Possesses and maintains thorough knowledge of the medical billing industry.
• Possesses thorough knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
• Maintains confidentiality at all times; adheres to HIPAA and PHI Guidelines.
• Assists with the implementation of policies and procedures necessary to comply with federal, state, and third-party regulations which govern billing and collection activities for physician services.
• Creates/Updates all pathways relating to AR as needed and provides to AR Management Team/Staff.
• Prepares for weekly call with offshore vendor to review issues and provide resolution/guidance.
• Performs Account Representative duties as needed.
• Performs other related duties as assigned by management.
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Qualifications:

• Bachelor’s degree (B. A.) or equivalent, two to four years related experience, or equivalent combination of education and experience.
• 1-3 years’ experience as a Supervisor.
• Related training/experience (preferably within the past five years).
• Knowledge of Medicare, Medicaid, and Managed Care guidelines.
• Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs.
• Excellent interpersonal and organizational skills.
• Strong leadership, independent thinking, and decision-making skills.
• Strong organizational, problem-solving, and analytical skills.
• Excellent oral and written communication skills.
• Ability to communicate with all members of the health care team.
• Ability to prioritize assignments.
• Analytical--Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving--Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with