SUPERVISOR, ADULT RIGHTS ADVOCATE

State of Nevada; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vacation & Sick Leave

PERS Retirement

Job summary

State of Nevada in Las Vegas seeks a Supervisor, Adult Rights Advocate to lead the Long Term Care Ombudsman program. The role emphasizes advocacy for adults 60+, supervising a team, and conducting outreach.

The position requires guiding staff, evaluating performance, maintaining records, and ensuring privacy while improving care and access to services for vulnerable residents.

Qualifications

• Four or more years of applicable experience with at least one year in supervision.
• Experience coordinating outreach, information referral, and service networks.
• Ability to train, evaluate performance, and enforce discipline when needed.

Responsibilities

• Oversee a unit of Adult Rights Advocates and monitor case investigations.
• Coordinate community outreach to educate and inform on program services.
• Assign work, train staff, and conduct performance evaluations.
• Ensure documentation accuracy and compliance with confidentiality standards.
• Review legislation affecting clients and participate in policy development.

Skills

Supervisory skills

Advocacy

Case management

Communication & training

Education

High school diploma or equivalent

Job description

• No Nevada state income tax.

Job Summary

The Aging and Disability Services Division (ADSD) is currently recruiting for a Supervisor, Adult Rights Advocate in Las Vegas, Nevada. This recruitment may be used to fill current and future vacancies as they occur in the following program: Long Term Care Ombudsman Program. The Supervisor oversees a unit of Adult Rights Advocates, including monitoring case investigations, non-complaint related visits, and related documentation. The role includes scheduling community outreach activities to provide education and contact information for the program. The supervisor also assigns work, provides training, completes performance evaluations, and enforces discipline when necessary. Additionally, they stay informed on current State and Federal policies and may carry a caseload. ADSD fosters a positive, inclusive, and diverse work environment that values innovation, teamwork, and collaboration. The mission of ADSD is to empower individuals and their support systems by providing resources for disabilities and aging – connecting Nevadans to services and improving their quality of life.

Adult Rights Advocates provide advocacy and assistance to protect and enhance the health, safety, welfare, and rights of older persons (adults 60 and older) and/or vulnerable persons.

Essential Qualifications

Four or more years of applicable experience as described in the job duties with a minimum of one-year supervisory experience preferred and graduation from high school or equivalent education.

Job Duties

• Assist clients and caregivers in life planning for independent living.
• Provide information and referrals to agencies for physical, emotional, social, and economic support services.
• Coordinate a network of services and resources for financial, health care, housing, in-home care, and other service needs of clients.
• Establish partnerships, determine appropriate services, identify gaps in services, and conduct surveys.
• Handle inquiries, complaints, and respond to requests for assistance.
• Complete intake forms and other types of forms and assessments and enter information into systems.
• Provide advocacy and case management services and refer individuals to appropriate services.
• Complete records on services provided.
• Research, develop, update, and conduct public presentations based on requests for information.
• Provide information and assistance to staff, service providers, caregivers, community organizations, law enforcement, and others regarding abuse, neglect, exploitation, and isolation of individuals.
• Evaluate and enhance resources to meet client needs and ensure quality assurance efforts are met.
• Assist in policy, procedure, and form development.
• Review legislation and regulations to determine impact on clients and participate in community engagement.
• Investigate complaints made by or on behalf of clients residing in the community or who reside in a facility.
• Advocate for clients under strict consent and confidentiality guidelines.
• Offer information to clients' families, facilities, and other agencies regarding a variety of topics related to client care.
• Provide training on long-term care, resident rights, dignity and respect, abuse, abandonment, neglect, isolation, exploitation, quality of care, and quality of life.
• Support resident and family councils, monitor facility trends, and make referrals to other agencies.
• Conduct Medicaid outreach and ensure provider compliance.
• Act as a team leader by assigning and reviewing work, training, and providing input to performance evaluations and discipline.
• Compile information and data and prepare analytical, narrative, and statistical reports on activities.
• Participate in formulating policies and implement regulation and policy changes.
• Train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.
• Perform related duties as assigned.

Knowledge, Skills, And Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge Of

• Interaction of agency programs; community resources available to augment the quality of life of older and/or vulnerable persons residing in the community or residential long-term facilities.
• Principles and practices of supervision and training.

Ability to:

• Explain agency regulations, policies, and programs; review and analyze complaints and concerns; negotiate settlements on behalf of long-term care residents; assess and respond appropriately to sensitive circumstances; research, obtain records, and prepare documentation which may be used in a court of law; testify in administrative and court hearings; prepare analytical, narrative, and statistical reports.
• Lead and motivate a diverse staff, set clear goals, delegate tasks effectively, and foster a positive and inclusive work environment.
• Communicate both verbally and in writing to audiences of various social, educational, and economic backgrounds.
• Resolve conflicts and mediate, negotiate, and exchange ideas, information, and opinions with employees, customers, or agencies; diffuse hostile situations respectfully and tactfully.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits

may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

• January 1 .............................................. New Year's Day
• Third Monday in January .................. Martin Luther King, Jr.'s Birthday
• Third Monday in February ................ Washington's Birthday
• Last Monday in May ........................... Memorial Day
• June 19 ................................................ Juneteenth Day
• July 4 .................................................... Independence Day
• First Monday in September .............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255.