Supervisor-Admissions

Baptist Memorial Health Care Corporation; Arlington (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a working supervisor to manage admitting personnel and ensure efficient, compliant admission processes across shifts 7 days a week. The role emphasizes leadership, quality service, and collaboration with physicians and offices to uphold patient satisfaction and organizational goals.

The position requires prior clerical and admitting experience, with CHAA or CPAR preferred on hire.

Qualifications

• Previous clerical experience, customer service skills.
• Previous admitting experience or physician office experience.
• CHAA or CPAR on hire.

Responsibilities

• Responsible for management of admission personnel in assigned areas. Acts as support/consultant personnel to decentralized admission areas with and under direction of Admitting Manager.
• Provides leadership through facilitating BMH visions/values through personal example and interaction with staff. Communicates policies and goals, which will result in enhanced employee skills, management, and leadership.
• Maintains budget and identifies opportunities for cost reduction, enhance profitability and optimal resource utilization.
• Demonstrates Service First characteristics to all. Sets example for department and other hospital personnel. Identifies opportunities for improvement resulting in enhanced service and customer satisfaction.
• Performs related accountabilities/responsibilities as required or directed without complaint.

Skills

Clerical experience

Customer service skills

Admitting experiences

Education

High School Level

CHAA or CPAR on hire

Job description

Purpose of Position and Scope of Responsibility

Responsible for the management of admitting personnel in assigned areas. Accountable for assigned reports and completion. Job is one of a working supervisor that works in the admission processes. Ensures efficient and quality services from area. Ensures integrity of admissions and federal and state compliance is met with admission processes. Responsible for up-front collections (training reporting and monitoring). Ensures that all polices and laws regarding release of information are met. Acts as support personnel and consultant in satellite areas. Provides information to the general public, visiting public, patients, physicians and physician offices. Demonstrates a polite and professional demeanor in all situations. Strives to reach and maintain goals at the highest standard in all areas of responsibility, task, and patient satisfaction as set by Administration and Corporate expectation. Takes initiatives to improve processes, strives for positive customer outcomes. Responsible for all shifts, 7 days/week, 24 hours/day. Leads by example.

Job Responsibilities

• Responsible for management of admission personnel in assigned areas. Acts as support/consultant personnel to decentralized admission areas with and under direction of Admitting Manager.
• Provides leadership through facilitating BMH visions/values through personal example and interaction with staff. Communicates policies and goals, which will result in enhanced employee skills, management, and leadership.
• Maintains budget and identifies opportunities for cost reduction, enhance profitability and optimal resource utilization.
• Demonstrates Service First characteristics to all. Sets example for department and other hospital personnel. Identifies opportunities for improvement resulting in enhanced service and customer satisfaction.
• Performs related accountabilities/responsibilities as required or directed without complaint.

Experience

Previous clerical experience, customer service skills. Previous admitting experience or physician office experience. CHAA or CPAR on hire

Education

Able to write and communicate on a high school level.