Supervisor, Administrative Services

Boehringer Ingelheim; Ridgefield (CT); On-site; USD 75,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings opportunities

Paid time off and holidays

Job summary

Boehringer Ingelheim in Ridgefield, CT is seeking a Supervisor, Administrative Services to manage ASC support staff and coordinate contingent resources. You will partner with ASC Managers and the Associate Director to ensure efficient operations and alignment with department goals.

The role emphasizes leadership, policy adherence, and continuous process improvements while maintaining high ethical standards and collaboration across teams.

Qualifications

• Bachelor’s degree with minimum three years in admin/customer service.
• Or Diploma with five years’ admin/customer service experience.
• Experience leading a team and coordinating resources.
• Strong written and verbal communication; process improvement mindset.

Responsibilities

• Allocate contingent administrative staff to meet department KPIs.
• Resource planning and staff allocation for ASC teams.
• Lead recruiting and performance monitoring of contingent workers.
• Set job expectations and provide regular feedback.
• Identify and resolve operational challenges with leadership.
• Develop processes to improve workflow efficiency.

Skills

Leadership

Team management

Communication

Problem solving

Time management

Education

Bachelor’s degree

Diploma degree/Professional Training

Tools

Microsoft Office

Job description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

In partnership with the Associate Director, the Supervisor, Administrative Services allocates contingent worker resources and tasks for a team supporting one or more departments/functions. The incumbent has management responsibilities for ASC support staff within the ASC Team, while collaborating with the ASC Managers and Associate Director on the overall functioning of the ASC. In collaboration with the Associate Director, this role will appropriately resource and facilitate assignment of contingent administrative support personnel to key business activities, thus ensuring that management goals and objectives are executed.

The Supervisor, Administrative Services effectively fosters and supports a relationship with the business partners and team members to assure a closely coordinated program of activities based on common objectives focusing on process and workflow efficiencies in meeting department requirements.

Duties & Responsibilities

• Effectively partners and supports relationships with ASC Managers and Associate Director to assure a closely coordinated program of activities based on common objectives focusing on resource allocation, training and process efficiencies in meeting department KPIs
• Partners with Associate Director to set/manage expectations of management and ASC by gathering feedback and identifying and resolving operational challenges.
• Applies an advanced level of expertise to a wide range of interdepartmental responsibilities and requirements while managing the overall functioning of the team
• Responsible for allocating resources throughout the Medicine teams and monitoring performance and daily operations of professionals in department specific knowledge, process and procedures
• Communicates and sets job expectations, provides regular feedback, identifies performance challenges, creates action plans and monitors the effectiveness of those action plans with contingent worker management (Magnit)
• Partners with Associate Director and ASC managers on Contingent worker talent acquisition activities (recruiting and hiring)
• Secures and maintains experienced and high-quality contingent resources
• Leads (recruits, hires, and monitors performance) professionals in department specific knowledge, process and procedures
• Monitors productivity levels and identifies opportunities to maintain business support
• Develops and implements process improvements that will ensure consistency and alignment across teams
• Identifies best practices and executes action plans to achieve integration and alignment
• Performs all Company business in accordance with all regulations and Company policy and procedures
• Demonstrates high ethical and professional standards with all business contacts and BIPI employees to maintain the Company’s excellent reputation within the medical and pharmaceutical community

Requirements

• Bachelor’s degree with minimum of three (3) years’ experience in an administrative or customer service environment required

OR

• Diploma degree/Professional Training with five (5) years’ experience in an administrative or customer service environment required
• Experience in administrative support role relevant to job function
• Incumbent must have adequate knowledge of administrative support requirements necessary to provide the depth and breadth to lead a team
• Previous leadership/management experience preferred.
• Strong written and verbal communication skills and the ability to be clear and concise in a variety of communication settings
• Proven leadership skills, effective decision making, proactively identifying and solving problems related to improving efficiencies
• Complete knowledge of co-employment laws
• Experience in the implementation of successful training/education programs
• Proven organizational skills and demonstrated ability to multi-task
• Excellent time management skills with the ability to work well under pressure.
• Demonstrated computer skills necessary to function in role
• Knowledge of current industry standards and trends

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction
• Must be willing to take a drug test and post-offer physical (if required)
• Must be 18 years of age or older

Compensation

The base salary range for this position is $74,800 to $112,200. The position may be eligible for a role-specific discretionary bonus, relocation assistance, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, qualifications, and other factors permitted by law. Benefits include medical, dental, and vision coverage, retirement savings opportunities, paid time off, paid holidays, disability and life insurance benefits, and other company-sponsored benefits. For additional information regarding our benefits and Total Rewards offerings, please click here .

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com