Supervisor, Administrative Operations

Global Medical Response; Washington (District of Columbia); Presencial; USD 72.000 - 88.000; Jornada completa

Descripción de la vacante

Global Medical Response is seeking an EMS Operations Supervisor E to oversee field teams in Washington, DC, ensuring compassionate, efficient patient care and cost-effective operations. The role involves supervising EMS personnel, coordinating during disasters, and maintaining unit readiness.

The position requires EMT certification, a valid driver's license, and relevant supervisory experience, with a starting pay around $80,000.

Formación

• Must have EMS field experience and current EMT certification.
• Must have a valid driver’s license and meet AMR driving policy.
• High school diploma or GED required; college degree preferred.
• Current NREMT certification or DC EMT certifications required.
• AMR policy-compliant driver’s license required.

Responsabilidades

• Supervise field personnel to ensure compassionate, high‑quality care.
• Coordinate operations during disasters and respond to incidents.
• Gather info from customers and coordinate resolutions for satisfaction.
• Assist care-giving personnel with resources after critical incidents.
• Schedule crews, manage sick-leave coverage, and ensure unit readiness.
• Provide direction to field personnel and performance feedback.
• Administer company policies and ensure legal compliance.
• Interact with fire, police, hospitals, and other partners to deliver services.

Conocimientos

EMS Field Experience

Supervisory Experience

EMT Certification

Valid Driver's License

Diploma or GED

Healthcare/Business Degree Preferred

NREMT/DC EMT Certifications

AMR Policy-Compliant Driver's License

Educación

AA/BS in Business, Healthcare or Related Field Preferred

Descripción del empleo

More Information about this Job

Position: EMS Operations Supervisor E

Location: Washington, D.C.

Starting pay: $80,000

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARYThe mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel.Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

QUALIFICATIONS

• EMS Field Experience
• Field Training officer experience, Instructor experience or past supervisory experience
• EMT Certified
• Valid Driver's License
• High School Diploma or equivalent (GED)
• Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study Preferred
• Current NREMT certification/DC EMT CERTIFICATIONS/all other required certifications
• Drivers License that meets the AMR driving policy in compliance with AMR policy regarding insurability

KEY RESPONSIBILITIES

• Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
• Coordinate operations during times of disaster
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
• Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding appropriate resources after particularly critical incidents (IE: Critical Incident Stress Debriefing team / EAP, etc.
• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
• Function as a crew EMT as required
• Provide support and assistance to the field personnel to help them achieve maximum performance
• Provide daily direction and clarity of expectations to field personnel
• Collect information, escalating when appropriate and resolve issues with regard to employee problems, issues and concerns
• Coach employees to perform at their highest levels and provide performance feedback
• Assist employees in career planning
• Provide support to crews by acquiring needed resources
• Participate in the resolution of union or non-union grievances and administer the disciplinary processCommunicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
• Partner with human resources to ensure the availability of employee counseling as necessary
• Identify needs and support continuous improvement in employee development through training.
• Participate in orientation of new employees
• Administer company policies and procedures, as well as employment law in a consistent manner
• Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
• Participate in community service to enhance the image of the company
• Identify customer processes that lead to enhancements of service
• Supervise the daily operations of the field
• Collect paperwork and generate reports for management
• Assist crews in stocking trucks/units
• Ensure unit readiness by managing the fleet and materials
• Reinforce importance of complete, accurate, and timely completion of run reports
• Perform other duties as assigned

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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