Supervisor, Accounts Receivable

Ensemble RCM LLC; South Carolina; Hybrid; USD 47,000 - 90,000; Full time

Benefits offered by this job

Bonus incentives

Certifications paid

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a Supervisor, Accounts Receivable to lead the AR team and drive improvements in denial management and productivity. You will guide the daily workflow, partner with insurance payers, and ensure client KPI/SLAs are met with a focus on accuracy and efficiency.

This remote role offers opportunities for professional growth and cross-team collaboration. The ideal candidate has 1–3 years in medical collections, a 4-year degree, and strong knowledge of revenue cycle

Qualifications

• 1–3 years of relevant experience in medical collections, AR follow-up, denials & appeals.
• Bachelor's degree or equivalent experience required.
• Knowledge of claims review and analysis and revenue cycle.
• Experience applying AI for process improvements.

Responsibilities

• Supervise daily workflow and monitor denial trends.
• Ensure KPI/SLAs for client accounts and adjust as needed.
• Lead team meetings and training on trends and improvements.
• Approve timecards and payroll processing in Workday.
• Collaborate with departments to optimize revenue cycle performance.

Skills

Revenue cycle

Team leadership

Denials & appeals

Medicare claims

AI in ops

Education

Bachelor's degree or equivalent experience

Tools

Workday

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

Job Description CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $46,900.00 - $89,850.00 based on experience.

The Supervisor, Accounts Receivable will support the Manager (or above), Accounts Receivable in the development of department team members. The Supervisor will be responsible for assisting the Accounts Receivable Specialists with problematic claims and questions regarding processes, as well as assignments of work and meeting all KPI/SLAs for their assigned clients. The Supervisor will be responsible for implementing short- and long-term plans and objectives to improve revenue and denial trends. This includes working with insurance companies or government payers to identify reasons for unpaid or denied claims, as well as peers in other departments like Coding, Billing and Revenue Integrity. This position will have oversight of all Human Resource functions for their team, including but not limited to hiring, terminations and performance management.

Essential Job Functions

• Supervises the daily workflow of the department, monitoring progress to identify trends in denied payments by insurance companies, determining trends in unpaid claims and remediation solutions.
• Reviews Leadership No Touch Report if available to ensure all high dollar accounts are reviewed monthly.
• Reviews action logs daily and completed action logs pending to be verified.
• Conducts team huddles to efficiently cover new or evolving training focuses to encourage and develop team members, including sharing identified trends and solutions on unpaid and denied claims.
• Leads Team DIBS meetings and provides recap to team and leaders.
• Ensures adherence to the departmental budget, including overtime.
• Prepare monthly reports as requested.
• Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Ensure all team members meet productivity and quality standards.
• Meets with all associates 1:1 monthly to review current performance.
• Maintains and communicates any associate behavior, performance and attendance issues that may constitute a verbal or a correction action and/or performance improvement plan.
• Ensures timely completion and documents conversations in Workday.
• Reviews assigned associate's time management and approve timecards for payroll processing in a timely manner.
• Reviews Roster in Workday to ensure correct client, cost center and work location assignment.
• Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
• Works with internal and external customers to make key decisions, impacting either the organization or an individual patient.
• Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Ensemble Required License

CRCR, either upon hire or within 9 months of hire. (Or other approved job relevant certification, as approved by SVP of department.)

Desired Work Experience

1 to 3 years

Desired Education

Bachelors Degree or Equivalent Experience

Expected Knowledge, Skills, and Abilities

• 4-year college degree.
• 1-3 years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred.
• Knowledge of claims review and analysis.
• Working knowledge of revenue cycle.
• Experience working the DDE Medicare system and using payer websites to investigate claim statuses.
• Working knowledge of medical terminology and/or insurance claim terminology.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Join an award-winning company

• Five-time winner of “Best in KLAS” 2020‑2022, 2024‑2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021‑2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019‑2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022‑2023 Energage Top Workplaces USA 2022‑2024
• Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023‑2024 Innovation Work-Life Flexibility Leadership Purpose + Values

Our Culture

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients.

If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world‑class service.