Supervisor - ABQ Sunport

FRESQUEZ CONCESSIONS INC; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Fresquez Concessions, Inc. at Albuquerque Sunport is seeking a Restaurant Supervisor to lead daily operations, coach a diverse team, and ensure exceptional guest experiences in a fast-paced airport setting.

You will partner with the GM to drive service quality, manage shifts, and uphold safety and sanitation standards while inspiring high performance and teamwork among staff.

Qualifications

• Restaurant leadership/management experience (1–2 years)
• Knowledge of food safety and sanitation laws, principles and practices
• Experience teaching, coaching, and training adults in various environments
• Proven ability to partner with and influence all levels of the organization
• Excellent written and verbal communication and problem-solving skills

Responsibilities

• Lead and support the crew with the GM to deliver outstanding service and smooth operations
• Oversee staff scheduling, break rotation, and task delegation during peak and non-peak times
• Train new crew members and ensure Fresquez standards for quality and cleanliness
• Handle cash accountability reports accurately and promptly
• Work a variety of shifts including mornings, days, evenings, weekends, and holidays; maintain open availability
• Maintain strong relationships with team members, management, and guests to keep operations moving smoothly

Skills

Cash handling

Multitasking

Stress management

Decision making

Communication

Customer service

Dependable

Physical stamina

MS Office

Tools

MS Office

Job description

SUPERVISOR

Multi-Unit | Multi-State Restaurant & Hospitality Organization

Summary/Objective: “At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences (one team member and guest at a time.)"

Ready to Take Your Leadership Career to New Heights? Join Our Sunport Team!

Be part of the excitement at the Albuquerque International Sunport!

Looking for a leadership opportunity that’s anything but ordinary? Join our team at the Sunport, where every day brings new faces, exciting experiences, and the opportunity to make a great first impression on travelers visiting the Land of Enchantment!

We’re looking for an enthusiastic, dependable, and motivated Restaurant Supervisor who loves working with people, thrives in a fast-paced environment, and knows how to bring out the best in a team.

What You’ll Do

• Lead the Way! Partner with the General Manager (GM) to guide, motivate, and support your crew in delivering outstanding service and smooth restaurant operations.
• Be a Team Player! Jump in wherever you’re needed—from supporting the front of house to helping with daily operations. Great leaders never ask their team to do something they aren’t willing to do themselves!
• Create Amazing Guest Experiences! Help travelers, airport employees, and visitors enjoy a welcoming dining experience, even during the busiest travel rushes.
• Own Your Leadership! Lead with integrity, accountability, and a positive attitude that inspires others to do their best.
• Keep Operations Running! Assist the GM with daily restaurant operations, team performance, and maintaining high standards for service, quality, and cleanliness.
• Communicate and Collaborate! Build strong relationships with team members, management, and guests while keeping everyone moving in the same direction.
• Step Up When It Counts! Be flexible, adaptable, and ready to take charge when needed, while keeping the GM informed and involved in important decisions.

What Makes You a Great Fit?

You’re a natural leader who enjoys developing people, solving problems, and keeping things running smoothly. You can think on your feet, stay positive under pressure, and bring energy to a fast-paced airport environment. Most importantly, you understand that great leadership means supporting your team, setting the example, and celebrating success together.

Why Work at the Sunport?

Be part of a unique restaurant environment where the world passes through our doors every day! Help showcase New Mexico hospitality, create memorable guest experiences, and grow your leadership skills with the Fresquez Companies team.

Your next career takeoff starts here! ?

If you’re ready to lead with purpose, inspire a team, and make every guest’s experience a great one, we want to meet you!

Requirements

Essential Functions

• Assist in the management of specific areas of restaurant during scheduled shifts
• Ensure that restaurant is properly organized and staffed as designated by schedule
• Oversee break rotation and delegation of tasks during both peak and non-peak periods
• Train new crew members in their area of responsibility
• Ensures service in all areas meets Fresquez standards for quality and cleanliness
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints
• Responsible for timely and accurate completion of all cash accountability reports on assigned shift
• Informs general manager promptly of all problems or unusual matters of significance
• Perform other duties and responsibilities as requested by the Fresquez management team, as needed
• This position is required to work a variety of shifts to include, mornings, days, evenings, holiday's and weekends, 40 hour work weeks (reliable transportation to and from work is required)
• Must be able to work with open availability Mon-Sun from early AM to closing
• Performs other related duties as required and/or assigned

Qualifications

• Experience in cash control/security procedures
• Ability to multi-task and quickly prioritize tasks
• Ability to handle high stress situations, ambiguity, and changing priorities
• Good independent judgment/decision making skills
• Excellent communication and problem-solving skills
• Exceptional internal and external customer service and employee relation skills
• Must be dependable, reliable, and motivated
• The ability to drive, stand, sit, bend, and walk for long extended periods of time, and heavy lifting is required. Hearing, talking, presenting, delivering information and responding to instruction, providing training, and answering questions is also required
• Proficient Word, Excel, PowerPoint and internet skills

Other Skills

Organization, Time Management, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Reporting/Researching Results, Verbal and Written Communication Proficiency, Ethical Conduct, High Integrity, Confidentiality, Personal Responsibility, Accountability, Initiative, Accuracy, Follow Up/Through Skills, Dependability, Problem-Solving Skills, Positive Attitude, Teamwork Oriented, Self-Motivated, Independent Judgement

General Requirements

• 1. 1-2 years restaurant leadership/management experience
• 2. Restaurant industry experience preferred. Culinary experience strongly preferred
• 3. Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.
• 4. Experience teaching, coaching, and training adults in a variety of environments and situations (technical, skills training as well as soft skills, leadership)
• 5. Proven ability to partner with and influence all levels of an organization, from senior level management to hourly employees
• 6. Strong writing, verbal communication, and presentation skills, including the ability to communicate with all levels of the organization
• 7. Ability to coach and motivate others to achieve departmental, and company goals
• 8. Ability to delegate and demonstrate leadership courage to hold others accountable for results and their actions
• 9. Excellent interpersonal skills with the ability to negotiate and influence
• 10. Places a value on diversity and shows respect for and openness to others’ backgrounds and ideas
• 11. Strong organizational skills with proven ability to manage multiple priorities and large projects across multiple disciplines with a strong attention to detail
• 12. Ability to handle high stress situations, ambiguity, and changing priorities
• 13. Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• 14. Must be able to work with Fresquez menu products, as well as work around potentially hazardous chemicals (i.e., cleaning products)
• 15. Prepare special reports/assist on special projects as needed or requested
• 16. Good PC competency such as the ability to use Microsoft Office Suite and other related software
• 17. Excellent listening skills
• 18. Professional behavior that contributes to creating an environment of respect and professionalism
• 19. Ability to maintain confidentiality
• 20. Effective organizational and time management skills; able to manage multiple priorities, to complete tasks/projects in a timely fashion
• 21. Ability to work in a fast-pace in an effective manner
• 22. Ability to work under pressure and to be flexible and adept to varying and changing demands
• 23. Effective and friendly interpersonal communication and interpersonal skills with internal and external customers

Work Environment

This job operates in a fast-paced restaurant setting and is frequently subjected to heat, steam, fire, and noise. This role routinely uses standard restaurant equipment such as: ovens, cook tops, griddles, deep-fat fryers, grills, microwaves, sharp tools/slicers, as well as other equipment as necessary.

Physical or Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires constant standing. All positions may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Must be able to lift up to 50 lbs.

The noise level in the work environment is usually moderate to high.

Position Type and Expected Hours of Work

This is a non-exempt level position. Scheduled hours vary by restaurant needs, including necessary adjustments made during high and low seasonal changes. Typical days and hours of work for this position are Monday-Sunday 4am-11pm or later (varying shifts). Other days/hours and holidays required as needed or assigned.

Work Authorization/Security Clearance

• 1. Satisfactory completion of a pre‑employment drug screening.
• 2. Satisfactory completion of a criminal background check.
• 3. Satisfactory completion of a background check in accordance with the Transportation Security Administration (TSA).

Language Ability

Ability to read, analyze, interpret general business rules and technical procedures.

Ability to clearly and effectively communicate information and respond to questions from management and team members.

Other (Secondary) Responsibilities

Assist with other restaurant functions including other assigned duties as needed. This may include prep‑cook, cook, dishwashing, maintenance, bartending, serving, and cleanliness of equipment and facility. Must be able to fulfill all roles within the restaurant(s) as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE Statement

Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc., DBA Village Inn, is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.