Supervisor 3-Perry

State of Georgia; Kentucky; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare Benefits

Paid Holidays and Time Off

Flexible work schedules

Job summary

The State of Georgia is seeking a CSC Supervisor 3 for the Department of Driver Services to lead the Customer Service Centers in the assigned locations. Under limited supervision, the CSC Supervisor 3 oversees daily operations, staff, and ensures timely services such as licensing, exams, and road tests.

Strong leadership, analytical thinking, and exceptional communication are essential in this fast-paced environment, with focus on customer satisfaction and process improvement.

Qualifications

• Experience supervising a staff in a high-volume customer service center.
• Ability to administer, grade exams, road tests, and license processing.
• Strong communication, analytics, and interpersonal skills.

Responsibilities

• Supervise daily activities of Identity/Driver Credential Specialists.
• Monitor performance and provide input into performance planning.
• Process licenses, administer exams, and conduct road tests.
• Prepare operational and accounting reports to improve center operations.

Skills

High-volume leadership

Customer service leadership

Analytical skills

Excellent communication

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Supervisor 3

A Agency

Department of Driver Services

Shift

Day (United States of America)

Compensation

$42,000 /ANNUALLY (NON-NEGOTIABLE)

Duties and Responsibilities

The Georgia Department of Driver Services, Field Operations Division, is seeking a qualified candidate for the position of CSC Supervisor 3 to serve the Customer Service Centers in the above locations. Under limited supervision, the CSC Supervisor 3 is responsible for the operation and maintenance of a Customer Service Center (CSC) and serves as a supervisor in a high-volume center. This position supervises the daily activities of a staff of Identity and Driver Credential Specialists, monitors and reviews individual and team performance. This position also performs the duties of Identity and Driver Credential Specialists by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions. This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Supervisor 3 monitors and guides employee performance participates in employee discipline and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center. The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for responding to the Executive Management Team and stakeholders in a professional and timely manner. The incumbent will be expected to serve on task teams and workgroups. The incumbent will be expected to develop strong partnerships between the Division and its internal and external business partners. The incumbent will motivate, coach and be responsible for managers and staff.

Demonstrated Competencies

• Ability to maintain a high-performance environment.
• Ability to motivate team members in a customer service environment with high-volume contact with the general public.
• Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
• Excellent written and oral communication skills.
• Excellent interpersonal skills and the ability to interact with individuals from varying backgrounds.
• Excellent customer service skills.
• Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations and policies.
• Excellent administrative skills and ability to multi-task and meet deadlines.
• Must be able to manage priorities and workflow.
• Proficiency using the basic Microsoft Office tools including Outlook.
• Proficiency in navigating the internet.

Note

Applications without complete work history will not be reviewed

Minimum Qualifications

• High school diploma or GED AND Four years of experience at the lower-level Identity and Driver Credential Specialist 2 (RCT052) or position equivalent OR Six years of experience in Driver Services Administration or related field AND Two years in a lead role capacity AND must possess a driver's license
• High school diploma or GED AND Four years of experience at the lower-level Identity and Driver Credential Specialist 2 (RCT 051)/Team Lead or CSC Supervisor 1 (RCT080) or position equivalent OR Six years of experience in Driver Services Administration or in a customer facing environment AND Two years in a lead role capacity
• High school diploma/GED and four (4) years of experience at the lower level Driver Examiner 3 (RCT052) or position equivalent; or six (6) years of experience in Driver Services Administration or related field and which includes two (2) years in a lead worker, team leader, or supervisory role and must possess a driver's license.

Preferred Qualifications

• Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess three or more of the following: Three (3) years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.
• Three (3) years of experience in a supervisory or team lead role managing the work of staff the provide service directly to customers.
• Three (3) year of Supervisory experience that includes personnel management including: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures.
• Documented experience managing inventory/supplies, cash handling and performance reporting.
• Documented experience reviewing documents or records for authenticity.
• Preference will be given to bilingual applicants.

Conditions of Employment

• A valid Georgia driver’s license is required and must be maintained while employed in this position.
• Non-Georgia residents must have a recognized equivalent license.
• Successful completion of the CCKE (Certified Commercial Knowledge Examiner) Certification, a national certification, is required by all employees who issue driver’s licenses.
• Employees who conduct CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification.
• This is required by all employees who administer CDL road skills tests.
• Two attempts are given to successfully complete the certification requirements.
• Employees must have flexible work availability due to customer service centers having varied operational hours.
• DDS employees may be required as a term and condition of employment, to assist in meeting the responsibilities of the Department. In addition, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency which includes assisting other centers.

Working Conditions

Road skills tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes and commercial vehicle skills tests can run approximately 2 hours. Walking distances, standing, very little sitting, constant moving, good vision and hearing, climbing in trucks and commercial vehicles, bending, squatting, lifting, reaching, turning, riding in cars and trucks and commercial vehicles, driving cars and trucks and commercial vehicles, constant interaction with the public and co-workers are prerequisites.

Total Compensation

Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Benefits

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

Equal Employment Opportunity

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Accommodation Request

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About the State

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.